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Quick anser from support. Some features should be updated:
when a customer searches for a product by typing it in the search field, he ends up on the product page.. It is not possible to switch from the product page to the catalog of other similar products if the customer wants to compare the selection quickly and easily
Good customer experience! Even add the spinner that we need to eager load the products!
Very fast response. Hope they scale to the moon!
First of all the app is very user-friendly and customizable. I was able to get the exact filtering options I needed and some that I didn't even know I wanted.
Second, the customer service from Globo was amazing! Helen and David went out of their way to help us fix a conflict we had with our theme and they fixed the code to the app so we would not have the issue when we update. Great app! Highly recommended!
Amazing job on helping me solving the problem with my site, huge thanks to Helen for getting back so quickly!
I had an excellent experience working with this team. They were quick to respond and provided clear solutions to the issues I faced. Their professionalism and attention to detail made the whole process smooth and efficient. I appreciate their willingness to go the extra mile and provide helpful documentation and guidance.
App is down. Support E-Mail does not react.
This is the 2nd time within 4 weeks that the product is not working.
As I can't contact anyone I'm writing this review.
I want my money back!
After many disappointing attempts with other apps, I came across Smart Product Filter & Search and am delighted. Finally the search looks as professional as I had imagined. In addition, it is incredibly easy to customize it to my needs. There was a small problem when setting it up, the images and descriptions were shifted incorrectly. So I sent an email to support and within less than 24 hours the problem was solved. Many thanks again to Helen, who not only solved the problem very quickly, but also kept me informed about the progress. In conclusion, I can only say that the functions of the app, the support and also the price are unbeatable and I can recommend the app 100%.
We have a very big product database and filtering is a must, with 25 filters from Shopify customers did not have a proper experience. This app resolved this problem.
Any issue we'd run into their support would help us ASAP to resolve the problems, both in technical support but also design problems. They are patient and super helpful.
I really like this app. It does what it says and does it well. I was frustrated at first that the app didn't initially work with my set international prices in Shopify Markets so I contacted the dev team. They did manage to fix the issue and get the app working with my set Shopify Markets pricing. Helen did a great job there and I've had a lot of bad experiences with contacting other App support teams in the past. So that was refreshing. I recommend this app for adding more variants to your collection pages in a visually appealing way.
Excellent app and service! From the beginning, Helen was very kind and quick to respond to my requests. She was always attentive, making sure everything progressed smoothly and helped me resolve every issue that came up while integrating the app with my theme. Highly recommended for their professionalism and customer care!