Smart Product Filter & Search

Initially thought it was a really good app but have had to turn it off as the search function stopped working. Support wasn't very helpful who kept redirecting my queries and didn't seem to understand any of my questions. Shame as it could have been a good app.

DO NOT USE THIS APP!
Every week, the app has a new problem!

The support is astonishingly bad.
We asked if they could re-create a filter for us and then disable it.
The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?"
Then we reconfirmed whether they can recreate a filter for us and then disable it.
The support said yes again.
1 hour later, the support sent us a screenshot that we sent to them.
We don't understand what was going on.

The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue.

The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question.

Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan.

The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it.
This is the worst app on Shopify and we paid for the yearly plan.

When the support fixes one issue, another will immediately come out of nowhere.

The support responds very slowly and can never completely fix an issue

De SLECHTSE APP OOIT !! IK HEB DE APP VERWIJDERD EN KRIJG EEN E-MAIL DAT ZE $1200 Dollar gaan afschrijven op 6 November! Bij het kopje “beheren” geeft Shopify een technische fout waardoor ik niets kan beheren! Wat een oplichting !

Really bad app for the price being charged, many of the filters do not work . For everything we need to get in touch with the support to make it work.

DO NOT RECOMMEND this ..

No support systems & this app does not work.

The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.

Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden

Search on web mobile stopped working completely. This impacted our conversion drastically. We contacted them via form in the app and via email. No reaction.

By now, we have received the first reply: it is the weekend and the development team is only available during Vietnam office hours.

I recommend strongly to stay away from this app as they don't seem to understand what it means if your search breaks and they definitely won't fix it during non office hours..

Please do not try this app. Request a full refund and uninstall due to a lack of prompt support and follow-up. We had their other app as well, and tried to get help with the bottom nav for the mobile site, but we still cannot get anyone. Will find a new solution...

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning.

I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.