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This app destroyed my theme, and when i went go change it back the default filter was not working on my phone. Plus they force you to upgrade if you have products over 1000. This is BS. Text me on WhatsApp at 4438546217 to get my issue fixed asap
Dear our Valued Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. Upon investigating, we could see that the issue is not related to our app and we have also helped fix it for you. We have just sent you an email with more information. Would you please check it?
Regarding the plan upgrade, we would like to share our Plan price frame here (https://help.boostcommerce.net/article/422-plan-price-frame). All the information is transparent on our website for your reference before subscribing to our app.
We would appreciate the opportunity to speak with you and hope to be able to further explain this to you.
Sincerely,
Boost team
I tried a lot of the apps, some were good but I didnt like the way things looked on the search page, this app had the most features and I liked the search results page. The team was also super helpful in customizing it to my theme and the search suggestions fetaureis very helpful.
We tested a number of filtering apps before settling on this one. Quite simply we found it to be by far the best for our needs. What we also found after installing was that the customer support was second to none. We needed quite a lot of customisation and adaptation to make it fit with some unique ways that our site functions, and also to make it interact with another app. Tony and Rose were very quick and responsive to our requests and implemented everything we needed diligently to perfection. We cannot find fault with the app or the customer support. Excellent all round! Highly recommend.
This is a fantastic app and the service has been amazing. I had a lot of requests to get everything looking just right and they have delivered everything I have asked for. I would highly recommend this app!
Great support. I go to bed (Germany) and I wake up with all problems solved. This was my second contact to the support, again ultra fast assistance.
The app is very easy to use once installed. Installation support is excellent, efficient and they are quick to respond to any questions.
Great app, easy to use and very user-friendly. Support team is very helpful, understand the concerns very well and solved in hours instead of days. Highly recommended!!!
Excellent application Makes my store have a functional filter and the support team helps you with any inconvenience
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best!
Be careful!!!! This app has destroyed my theme and has ruined my collection pages! The customer support is not responsive, and they see no problem in what they have done!! I am wondering if previous comments are real or bought! Really.. I am absolutely disappointed with their support - D I S A S T E R
Dear Eye on Design Team,
Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way.
We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement.
We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app.
Best regards,
Boost Team