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Punctual and professional assistance. The app also allows you to manage searches for very complex catalogs
Hi there,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Wishing you ever success!
Boost Team
This app's is fully customizable and very efficient. The support team responds quickly to requests, which is very helpful when you are new to the tool.
Hi there,
We would like to express our heartfelt appreciation to your kind words. We are delighted that our speedy and thoughtful service has resulted in a pleasant experience for you.
As ever though, please keep us updated if there is anything else we can do to assist you.
Wishing you continued success,
Boost Team
I installed this app a few weeks and ago and immediately loved it! The functionality is great and the search works perfectly. Unfortunately, due to an incompatibility with another app that was essential to me, I had to uninstall it, but Grace, my customer support representative was always super nice and helpful. Despite the fact that the developer team could not help me with my request, Grace always responded quickly and with great concern for my situation. Great support team and great app! Super recommended!
Hi there,
We are thrilled to know that our app has served you well and so sorry for the unavailable integration service with your requested app at the moment. Our team, especially Grace, would like to send their appreciation to you for sharing your thoughts about our service.
We look forward to providing you with the best possible service in the near future.
Wishing you every success,
Boost Team
Really helpful filtering functionality based off tags. Easy to set up and they were very responsive on the couple of tweaks I needed to integrate my review provider. Highly recommend.
This app is great for easy to use filters. Especially like the price range option and the swatches. Customer service is also extremely helpful!
Excellent collection, search and widget app. Makes product display seamless and dynamic. Support is exceptional. 5/5 stars. Worth every penny.
Hi GriddleGrills team,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're enjoying our app and finding it valuable for your product display needs. Our team works hard to ensure seamless and dynamic experiences, and it's always rewarding to know that our efforts are making a difference for our users.
We truly appreciate your kind words about our support team as well. We're here to help and are always more than happy to assist you with any questions or concerns you might have.
Thank you once again for your 5/5 stars rating and for sharing your experience with others. We're grateful for your support and will continue to strive for excellence in everything we do.
Please don't hesitate to reach out if you need anything in the future. Have a fantastic day!
Warm regards,
Boost Team
I tried several filters before settling on this one. There are some CLEAR differences between some of the "also rans" and Boost's filter. First, this filter function even if you are re-syncing your collections / inventory. Some of the others' filters disappear during the sync process which hamstrings your user experience for upwards of 20 mins, if your catalog is big like mine. Secondly, this app is WELL thought out. It works like it should and gives you all kinds of customization. Thirdly, it's fast. The filtering works quickly. Fourth, the support is ridiculously fast and accommodating. You can certainly find filters that cost less, but having tried several of them, I've concluded that the functionality of this one is well worth the cost. Very glad I have this on my site!
Hello,
We are incredibly grateful that you took the time out to leave us this note!
It does mean the world to us when you are seeing the benefit of using our app and how it impacts your business.
Our dedicated team works diligently and this will provide them with great encouragement to keep doing what they are doing.
We are only a message away so if you ever need any help or advice, just let us know.
Wishing you all the best,
Boost team
MAJOR FLAW!
First of all I know how this goes, customer support doesn't respond with a solution to my concerns until a 1 star review is left. I will remove this review once the concern is addressed. Here is the concern:
My Filter APP is causing URL structural issues as they do with every website.
For instance when you select 1 or 2 options the URL is lengthy. It makes it harder to rank for certain keywords that are filter options. The issue is MASSIVE not SMALL by any means and it causes tremendous SEO problems. URL's need to be clean and my URL's are terrible. Anyone with the APP should simply look at their URL's when selection ANY filter menu options. THIS IS A PROBLEM!!
There are PLENTY of other websites with filter menu options that figured out how to customize URL's and this APP doesn't offer any possible way to handle this. I'm waiting on a customized resolution.
MESSY and Unnecessary URL'S are one of the most important SEO ranking issues one can encounter. I'm forced to limit my potential because of this APP and most people should be paying attention to this issue.
Also don't be fooled by any response below stating they're working on fixing the problem, once my issue is fixed I'll remove the review.
***** UPDATE *****
Hi there,
Just a quick update here since we got in luck in contacting you via email.
We have applied a general solution of shortening URL that I mentioned in #3 point below along with new features, ADA/WCAG compatible, and speed optimization on the new version of the app.
We can't wait to let you inherit all of these advance updates so please email us back and approve the upgrade work. We will implement them on a duplicated theme. No impact on your live theme is guaranteed.
Looking forward to hearing your response.
All the best,
Boost Team
*******
Hi there,
We appreciated your time to address the issue. The team takes your feedback seriously!
We understand your concern about the SEO and keyword ranking. We would like to inform that we have sent a couple of emails to explain the situation. However, we have not heard back from you since Mar 27, 2020. Here is the summary of our email:
1. We need to follow the Shopify standard URL, that it can have up to two collection levels.
2. We explain that our app is Faceted navigation and it's different with Sub-Collection. In all URLs created by our app, we all add "nofollow noindex".
3. Also, we have given out a solution which will convert the main Tag created by our filter option to the URL with the following format: collections/xxx/selected_tag.
We are looking forward to your reply! And stay safe!
Wonderful app and even better support! We had a very specific request and Vance took care of it right away. Highly recommended.
Hi team,
Thank you so much for sharing your experience with our app features and customer service. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
The team, especially Vance will be thrilled to hear your feedback! We are here anytime you need.
All the best,
Boost team
I used this app before and worked with a guy who was extremely helpful. But since working with them again for custom development, I've found the service to be one of the worst I've encountered. They send back broken layouts and broken code time and time again. Sometimes they even break the work previously fixed. I'm left to check for issues myself as they do virtually no testing. It's totally frustrating and I wish I had chosen a different app. I'm so far down the line with this one that I feel stuck with it so I shall see it through. I paid a significant amount of money for the custom development and they've let me down big time. Avoid these guys, they used to care but they don't now.
Hello there,
Thank you for taking time to share your feeling. We've taken your feedback to heart and sincerely sorry for your recent experience.
As customer's satisfaction is always considered with the highest priority to us, we hope you will give us an opportunity to discuss further with you. Our representative has just reached out to you via email and surely try our best to earn back your trust in us.
Sincerely,
Boost Team