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This app is an absolute disaster, hands down the worst we've ever encountered. The customer support is a joke; they are completely unhelpful and seem indifferent to our issues. Installing this app was a colossal waste of time and money, and we regret ever giving it a chance. Stay away and save yourself the frustration!
Dear Eye on Design Team,
Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way.
We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement.
We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app.
Best regards,
Boost Team
The features are extremely useful and detailed. For example in the filter you can have a filter inside a filter to give you an extremely sophisticated filter solving all your filter needs in case of a huge and variety full catalogue. Moreover the search is intuitive and covers almost everything. They give you a ton of other small features like infinite scroll, sorting according to availability, not showing the products out of stock and more. All this with a very smooth and easy to use interface and excellent excellent customer support. Livia was amazing ! I did not write excellent twice by mistake, these guys are actually that goood :) - Nitish, team TheBTclub
Hi Nitish,
It is such an honor and our pleasure to know the positive impact that our app has brought to your business. Thank you so much for taking the time to provide feedback!
With your compliment, we know that our hard work has been paid off, especially Livia. This is our source of strength to continue to serve and deliver our best work to our customers. Since our team always accompanies your site, please feel free to email us should any else concern come up.
Warm regards,
Boost Team
We're new to using the app and had a couple of minor issues implementing it ourselves on the site. We got in touch with support and they were on it!!. The speed and service have been incredible, and the app does exactly what we want it to.
Hi team,
Thank you so much for taking the time to leave this feedback!
We are so happy that our customers enjoy what we do. We hope that your experience at Boost will keep being awesome and look forward to making it even better in the future!
Please feel free to reach us anytime you need as it is always a pleasure to help you.
Warmest of regards,
Boost Team
This app is great, they provide great filtering abilities as well as search. Their team is great and always is super responsive any time I have a question. I tried other filter apps and this is by far the best. Would recommend!
If you want terrible images and your site speed to slow down tremendously. Then this app will be right up your ally. The reports never work and after over 6 months we can't attribute one sale to this APP. Poor Customer Service. Very difficult to use and they are constantly changing the app that it's impossible to intergrate with Shopify. Not worth the money. I held back from writing this review for over 2 month now and nothing has changed. I would not reccomend this app to my worst enemy.
Hi there,
Thank you so much for taking the time to share your thought with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has fixed the issues you raised with us and waited for your feedback. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
The main reasons I trialed this app were the positive reviews and the scaling and cost if I decided to run this in my shop. The app was pretty good out of the box. I asked the developers to make some changes for me and they delivered on every single request. I feel like I have best in class filtering and searching now!
Hi there,
We appreciate you for the kind words, it means a lot to us! Please rest assured that Boost always puts customers' satisfaction as one of our top priorities.
It's delighted to hear we delivered the adjustments promptly and everything works as expected now. Feel free to email us should anything else coming up.
All the best,
Boost team
Conflict with default shopify showing NaN and pagination not working. Poor dev docs. I cant understand
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best
Professional, gentle and fast support. The app is also working great by itself. Highly recommended .
Hi there,
Thank you so much for sharing your experience with our support and our app. We're happy to know that our effort has been recognized and you would feel satisfied at Boost.
Once again, we appreciate you being our customer and your willingness to share the word about us. Please feel free to reach out anytime you need!
All the best,
Boost team
This is the best filter search app I've used. I used to use 2 other Apps before but all of their function are not good as this one. A part from this, The support from team is excellent , the team support 1-1 , take care all customer's issue and willing to upgrade follow the Customer's needed. If having 10 stars voting, I do vote for team 10 stars for the quality.
Hi there,
We're thrilled to receive your lovely review!
We take pride in our awesome app performance and dedicated support to every customer. Glad that we could bring valuable assets to your business and that our amazing customer service has been greatly recognized.
On top of that, it is such an honor to be your trusted partner, which is indeed a huge encouragement for us to deliver more awesome performances.
As always, we are here whenever you need us!
With gratitude,
Boost Team
Had to talk to the support in order for them to activate features in the app that seems trivial to have on. But they got it working as expected and we are happy. Very quick and helpful support! Looks and functionality of the filters are nice.
UPDATE:
We have reached out to you with an implementation of this feature. We will integrate it into your store once you are ok with it.
Thank you and we are looking forward to your response.
Best regards,
Boost team
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Dear Valued Customer,
Thanks for your feedback!
We are very sorry to hear that you encountered an issue while using our app.
Our technical team will look into it and inform you as soon as possible of a better solution for your concern.
Also, please let us know should you have any other questions, we are always around here happy to help.
Best regards,
Boost Team