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I highly recommend this app for flexible and powerful filtering, you can opt for multiple preferences as per your store requirement that can seamlessly integrate with your site. We had specific requests for styling to match our site and needed custom work on the app they quickly matched the layout and did multiple revision within a day’s time. Excellent customer support:)
Hi there,
It absolutely feels wonderful to know that you have a great experience with our app. Your satisfaction keeps us moving and striving for better customer service. Our staff would like to send their thanks to you for sharing your beloved thoughts about our service. We cherish every amazing compliment that you have given us! Thank you once again and we wish you all the best!
Your sincere,
Boost Team
Great filter but hella overpriced cheaper competitors everywhere. Look into globo, i personally just use the free filter from shopify though
Dear valued customer,
Thank you for sharing this feedback. We appreciate your love for our filter in which we take great pride.
Much as that, we are sorry to hear that the experience with our app is not up to your expectation.
We understand your concern regarding the pricing. One of the reasons why we offer higher pricing than other apps is due to the features and advanced technology we invest in our app. Not to mention the huge investment in our servers to allow our filters to work lightning fast and stay reliable for our customers.
The auto Theme Revert function is built within our app to help you safely remove the app code from your theme. However, in any case you delete the app without running this process, it may leave some leftover code.
We have made several attempts to contact you, but unfortunately, have not heard back from you. We have proactively checked your store and see that the live theme is working correctly now. If you need any further assistance, we are always happy and available to assist!
At Boost, we are committed to providing excellent customer support to ensure that our customers receive the best possible experience. We would appreciate the opportunity to get in touch with you as soon as possible to get your concern resolved.
Best regards,
Boost Team
The only app that I could find that did everything I needed, AND allowed for easy/safe setup via a testing environment. Additionally, I needed a few things tweaked in the search results / function and they fixed it for me within hours.
I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code
UPDATE:
We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing.
We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans.
Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes.
We have sent an email with additional information for your reference,
Thank you and we hope we can work together on your store.
Best regards,
Boost team
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Dear Valued Customer,
Thank you for taking the time and giving us your feedback.
We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it?
We really hope to be able to fix this for you.
All the best,
Boost team
This app is really easy to customize! We've only been using it on the website for a few weeks, and it just works like a charm.
We installed the app to make the store more intuitive for browsing shoppers. Unfortunately it broke the search function, even after it had been removed. There are remnants of the code after disconnecting it.
Hi there,
Thanks for your feedback! I'm sorry to hear that you encountered an issue while using our app.
Since we haven't had a chance to be informed about this issue from you yet, I'd like to say thank you for raising it now. Our team is in touch with you to check this issue shortly via the email channel.
Meanwhile, should you have any else questions, comments, or concerns, please don't hesitate to contact us via email support@boostcommerce.net, we are willing to assist.
All the best,
Jenn from BoostCommerce
Bad application
It caused a lot of conflicts with the theme code. We had to reset all of them to be able to eliminate the problems.
We definitely do not recommend it.
great app, fast support response
thank you
Hi there,
We would like to send our thanks for your amazing review. This would definitely motivate our team to continue thriving to deliver high-quality customer service.
Once again thank you for choosing us as your trustworthy partner!
Cheers,
Boost Team
We use the Prestige theme. This app simply doesn't display anything to our collections. A waste of time and money
Hello,
Thank you for the feedback. I’m sorry for your negative experience with our app.
Since we were failed to connect to you via email earlier and we couldn’t reply to this feedback until recently this function was released, allow me to follow up here once more time.
We checked the problem carefully and it seems like all the filter options has been disabled manually by mistake, hence you didn’t see anything from your collection. We have also successfully integrated and fully supported the Prestige theme now. Therefore, please let us know if we could help get it resolve for you.
Many thanks and hope to hear from you again soon!
Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.
Hi Nemanja,
Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time.
We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out?
We look forward to hearing from you and more importantly, we do wish to win you back.
Boost team