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I have $300 of unpaid earnings in my affiliate account. I have sent you many emails requesting the release of the money, but I have not received any replies. You are continuing to ignore my emails.
This is the final email I will write to you. If I do not receive a response to this email, I will uninstall the app from my Shopify client stores.
Username: viwary@outlook.com
Hi valuable partner,
Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner.
However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement.
While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met.
We hope this clarifies the situation. Thank you for your understanding and continued partnership.
Best regards,
Boost team
Once we uninstalled, this app completely crashed and removed the products in our collection pages. You can only see the header, the footer on any collection page. What kind of malicious code did you add to your app? Can you fix this mayhem you caused?
Hi Ritzberg team,
Thank you for your feedback, and please accept our apologies for any inconvenience caused.
We would like to let you know that uninstalling the app will automatically remove all Boost widgets and the core app embed—Boost Core (New)—from your theme. You can easily restore your site by re-enabling your theme's original product grid, collection banner, and search results, as these may have been hidden while using our widget. We've also responded to your email after your first reach yesterday to grasp your issue better in detail, but haven't heard back from you yet.
Upon checking, we see that your site has now displayed products correctly. Our team has just sent another follow-up email to offer additional assistance, so please check your inbox and let us know if you need any support. We are always here to help.
Once again, thank you for your feedback. We look forward to hearing from you.
Kind regards,
Boost team
unistalled app and now my products dont show Fix my site!
Hi Aden Jewelry Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. You simply need to re-enable your theme's original product grid, collection banner, and search results, as these elements might have been hidden while using our widget.
We can see your site is now displaying the products properly. Additionally, we have sent a follow-up email to offer further assistance if needed. Could you please check your inbox?
Thank you once again for using our app. We eagerly await your response.
Best regards,
Boost Team
unlimited filter options (tag and Metafiled) is true but cost a fortune.
If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.
Hi Computer Lounge Team,
Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.
The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.
Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.
We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.
Thank you and best regards,
Boost Team
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Hi The Light Shop Team,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.
Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.
We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?
We are looking forward to hearing from you soon.
Best regards,
The Boost Team
Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.
Hi Nic Pouch UK Team,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration.
We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget.
We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it?
Once again, thank you for your cooperation, and we eagerly await your response.
Best regards,
The Boost Team
I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.
Hi Unbuilt team,
We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated.
We have already sent you an email so we can assist you further with the theme visual matching.
We are looking forward to hearing from you.
Kind regards,
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team,
Thank you for your feedback. We apologize for any inconvenience and understand your frustration.
To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared.
We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have.
Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment.
Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further.
Kind regards,
Boost Team
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience.
All the best,
Boost Team
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Hi team,
We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up.
Sincerely,
Boost Team