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Had some issues with the filter layout but quickly help from the support department. Now all looks good again. Using this plugin for all my 7 stores. Thank you very much!
Hi Tavellio Team,
We apologize for your inconvenience and thank you for the feedback.
It's our pleasure to provide close support to your team over the last several days, and we appreciate your patience with our limited support today due to the Holiday schedule that we have informed you about in advance.
We understand the urgency of your situation, and in response to your most recent message sent a few hours ago regarding the navigation of the Visual Design Editor tool, our team has sent you an email with clear instructions. Kindly check your mailbox for further assistance.
In case of any email glitches, please refer to the following instructions: You can easily access the Integration icon in the app dashboard, select the Shopify integration, and find the Visual Design Editor tool right there.
Thank you once again for choosing our app. Please know that we are committed to your success, and we are here to assist you every step of the way. Don't hesitate to reach out if you need any further assistance. We're more than happy to help!
Kind regards,
Boost Team
Very helpfull trying to fix bugs on site.
Always great support and tangible results from questions and fixes needed on the site. Thanks Boost!
Superb support from Jack - thank you!
Email customer service was fast and efficient. They resolved our issue within a day. Great customer service.
I requested a change to better improve the look of an aspect of our store and they were able to deliver exactly what I wanted in a matter of days, thank you!
This app is a great benefit to our store. It allows our customers to successfully navigate our site to find the products they are looking for, and we have been able to successfully increase conversions while minimizing effort with easy theme customizations and straightforward backend edits. They provide a number of tutorials for customizations, and their Technical Support team is always willing to help on small customization projects. Overall, great team and great product!
First, Boost has AMAZING customer service. That's key for me with any Shopify app. Second, the app works incredibly well. The filtering options are easy to set up and implement, and the AI search is unmatched. Truly a great app I'd recommend to anyone.
Super app og virkelig god support, der også hjælper med at tilpasse appen til dig behov, hurtigt og effektivt.
unlimited filter options (tag and Metafiled) is true but cost a fortune.
If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.
Hi Computer Lounge Team,
Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.
The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.
Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.
We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.
Thank you and best regards,
Boost Team