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these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.
We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work.
We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further.
Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.
The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.
Hi Mays Store team,
Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available.
As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then.
We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support.
Kind Regards,
The Boost team.
We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss.
Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports.
It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication.
We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app.
If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Hi The Light Shop Team,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.
Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.
We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?
We are looking forward to hearing from you soon.
Best regards,
The Boost Team
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Hi team,
We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up.
Sincerely,
Boost Team
Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.
Hi Nic Pouch UK Team,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration.
We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget.
We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it?
Once again, thank you for your cooperation, and we eagerly await your response.
Best regards,
The Boost Team
We spend about $2,000 a year on this app. While it generally works well, the customer support is terrible. They offer minimal help and treat you like an idiot when issues arise. Currently, our prices have shown as $0 for four days due to a sync problem. Despite trying both manual and auto syncs, the issue persists. Jayson from tech support suggested we schedule a synchronization, which we already did without success.
Dear Adam,
Thank you for sharing your feedback!
We once again sincerely apologize for all of the hassles. Please rest assured that it was never our intention to have you experience this kind of problem with us.
We truly appreciated your patience while we identified the root cause of which we have sent a details explanation email.
Once again, please accept our sincerest apologies for the inconvenience. Furthermore, we are happy to support you further with your request and will keep following up with you via email until you are satisfied with our work.
We appreciate your kind understanding and great collaboration!
We hope to hear from you soon.
With gratitude,
Boost team
Thought the app and its numerous features were nice, however support ended up being SO terrible. Long delay and most are not knowledgeable. What a waste of time.
Hi Health Ranger Store team,
Thank you for sharing your feedback with us. We’re sorry for the delay in support due to the timezone gap and completely understand the frustration. We’re actively working on improving response times and strengthening our team training to better serve you.
Regarding the search drawer on mobile, it was being covered by the theme’s announcement bar, which isn’t controlled by our app. Our team has already fixed this for you, along with the preorder button and back-in-stock settings. For the desktop instant search, our app offers layout options - we’d be happy to adjust them to best fit your needs.
We’ve also reached out several times via email to offer further support but haven’t heard back. With the fixes in place and our team ready to help, we’re confident we can deliver the experience you expect and look forward to hearing from you.
Kind regards,
Boost team
UPDATE:
While they will be quick to respond to your review claiming they have been quick to address and provided resolutions - After months of back and forth with Boost Support, receiving numerous promises to fix the issues we have experienced, they have now completely stopped responding to our requests, despite our being on their top tier plan. AVOID Boost!
If you have a dev team, or are ready to hire one, then Boost is probably an acceptable investment for you. If you do not, then avoid this extension as there is virtually zero chance you will be successful integrating it into your theme. ZERO chance.
Prepare yourself to read over their code and spend many hours copying over styling from your existing theme - your mileage may vary, but even with a background in this, I've had enough of Boost. You will 100% lose any native theme functionality where there is overlap with Boost, so will need to invest in replacements through new extensions. Wishlists etc, for example.
Dealbreaker for me - Boost hijacks your existing cart functionality which will 100% cost you conversions due to customer confusion and inconsistencies.
Worse yet, their support is an absolute waste of time.
Hi Party Stuff team,
Thank you for using our app and for taking the time to share your feedback with us!
After carefully reviewing your store, we're happy to see that the app has been running smoothly with no issues since you started using it in July 2024. We understand that you've encountered some challenges after switching to a new theme recently. As we mentioned in our ongoing conversations, the new theme is unfortunately not on the list of popular themes that our app is compatible with, which we have transparently shared in our Help Center guide.
We completely understand how important this is to you. Our technical team has put in significant time and effort to provide the best possible solutions, even though the theme is outside our supported list.
We appreciate your cooperation throughout this process and hope to continue assisting you in resolving your concerns with everything we can do.
Kind regards,
Boost team
We have faced issue on collection page infinite loading and its been 2 days we are trying to contact the app support to get this solved but unfortunately the support reply is too slow and the issue is still there. Using paid app and not getting proper support is lacking from their end
Hi Ellie Junior team,
Thank you for your feedback!
We understand the importance of providing timely support and sincerely apologize for any inconvenience caused.
We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you!
Kind regards,
Boost team