Reseñas (1.566)
Refinar
-
Por calificación
This app impacted all of my products appearing in my store. While adding products I always view my store and noticed some were missing. I decided to delete the app only to discover my store did not revert to the original settings. I do not recommend this app because of the possibility of having missing products,
Hello,
Thank you for sharing. I'm sorry to hear that you encountered issues while using our app.
Actually, we have the "Sync Now" function to let you trigger manually from the app admin page. We have just enhanced it far better with the Quick Sync feature so any inconvenience should not be reoccurred now.
We assure that we have no intention to keep our code in your site after uninstallation as we commit strictly to the privacy policy and secure data. Also, we always send an instruction email to revert setup and remove all our elements.
Thank for trying our app and please let us know if there's anything else we can help!
This app destroyed my theme, and when i went go change it back the default filter was not working on my phone. Plus they force you to upgrade if you have products over 1000. This is BS. Text me on WhatsApp at 4438546217 to get my issue fixed asap
Dear our Valued Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. Upon investigating, we could see that the issue is not related to our app and we have also helped fix it for you. We have just sent you an email with more information. Would you please check it?
Regarding the plan upgrade, we would like to share our Plan price frame here (https://help.boostcommerce.net/article/422-plan-price-frame). All the information is transparent on our website for your reference before subscribing to our app.
We would appreciate the opportunity to speak with you and hope to be able to further explain this to you.
Sincerely,
Boost team
Always hide items in my store and in my APP for no reason. Very bad for business! extremely disappointed!
***** UPDATE *****
Dear valued customer,
We would like to update the origin of the missing product issue on your mobile app. After investigating, we found out those missing products are published only in the Vajro Mobile App channel, which we do not fetch by default in our app system. However, our app is highly customizable and it could be configured to fetch products from any specific channels.
We are happy to work with you to make this integration works well. We are looking forward to hearing from you.
Best regards,
Boost Team
***********
Dear valued customer,
Thank you for sharing your feedback with us. We are deeply sorry to hear that you've had a negative experience with our app.
We hope you give us an opportunity to amend this for you and show you that customer satisfaction is our highest priority. We believe we could work together to make it run smoothly.
We have sent you an email to further work with you regarding this. Kindly could you please check it?
Looking forward to hearing from you
All the best,
Boost Team
Hi,
Be aware that this could seriously damage your keyword rankings.
The app uses ajax but does not use pre-render which causes a lot of headaches.
You can read about a similar issue from a leading SEO agency which covers the subject in detail.
https://www.distilled.net/resources/prerender-and-you-a-case-study-in-ajax-crawlability/
The app is very fast and appears to work great but your organic search efforts will be hugely hindered.
Thanks
Bad application
It caused a lot of conflicts with the theme code. We had to reset all of them to be able to eliminate the problems.
We definitely do not recommend it.
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team,
Thank you for your feedback. We apologize for any inconvenience and understand your frustration.
To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared.
We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have.
Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment.
Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further.
Kind regards,
Boost Team
States free plan available. There is no free plan available.
Hi Setsy team,
Thank you for sharing your feedback and for your interest in our app.
After carefully checking our records, we haven't found any previous conversations where you reached out to us regarding the pricing plans. Perhaps there might be some misunderstanding, and we'd like to clarify with you as follows:
Our free plan is available for stores with 25 products or fewer. You can find more details on our pricing page here: https://boostcommerce.net/platform/pricing, where adjusting the product count slider will update the price accordingly.
Based on our system, your store currently has more than 25 products, which is why the free plan option isn't available during installation.
To support you better, we've also sent an email to follow up and gather more details about your store's product count. This will help us explore a suitable trial period or plan that best fits your needs.
If you didn't receive the email or have any questions in the meantime, feel free to let us know — we're here to help!
Best regards,
Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.
Hi Nemanja,
Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time.
We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out?
We look forward to hearing from you and more importantly, we do wish to win you back.
Boost team
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.
Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder.
We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly.
Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app.
Kind regards,
Boost team
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best!