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The BoostCommerce team is by far the most responsive out of all the apps we've used with our store. They're extremely solution-orientated and have helped us navigate through a number of different situations with no complaint. We'd definitely suggest the Product Filter & Search app to anyone looking to add more comprehensive filters to their store.
Hi there,
What a review, thank you so so much!
We are overjoyed to hear that you had a pleasant experience collaborating with our support team. We really are super lucky to have a dedicated team like that working with us.
As always we are only a message away so if there is anything else we can ever help you out with, please don't hesitate to reach out to us.
Wishing you continued success!
Boost team
Absolutely the best product filtering app on Shopify we have come across.
The app works great, is blazing fast and packed full of features. It's also super responsive and easy to setup, it honestly feels like magic.
The support team is also truly amazing, we had some issues with the implementation on our theme, those were all fixed within 24 hours no questions asked thanks to Luly, Henry and John. They even went as far as doing some custom coding to get all our third party features working correctly with the app. All of the above while STILL using the 14 day trial.
If you were looking for the perfect app to help with your product filtering on your store, please, do yourself a favor and look no further.
Hi Babybroderi team,
We would like to send our thank you for your amazing review. This would definitely motivate our team to continue thriving to deliver a high-quality customer service. Luly, Henry, and John feel absolutely happy to help you achieve your desired needs.
Once again thank you for choosing us as your trustworthy partner!
Cheers,
Boost Team
this plugin is very easy to use, and its support is fantastic.
they helped with any issue I had.
will use again 100%.
Hi Balko Grill team,
We are glad you are enjoying using our app and the service! Product Filter and Search is indeed very easy to work with and our support team is always around to help you with any requests/issues you might have. Your feedback makes all our efforts in providing an optimum app and a pleasant support experience worthwhile.
In case you need any further assistance, do not hesitate to reach out!
Thank you, once again, for your kind words.
Boost team
Customer service has very responsive - one of the best apps on the Shopify store. Highly recommend to other sellers
We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats 45 minute delay. it happens everytime we launch a product or a collection. It is completely unacceptable. Today is the last time. I will be uninstalling the app, Never recommending it. If i could leave ZERO STARS i would
Dear Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it?
We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated!
Sincerely,
Boost Team
These guys are amazing. App works great. No issues. Customer support is amazingly responsive, even late at night or on weekends. I would suggest using them for all search and filtering options. Fantastic! Can't say enough good things about them!
Great App - Customers finding it very easy to skim thru our products and can clearly see the sales going up. As we type, the App suggests exactly what one need to buy!
Also, we approached the support team for a technical enhancement & they treated it with high priority & incorporated it within no time. Appreciate the support!
Johnson's help is very patient! thank you! We'll probably have to go through the documentation to get more familiar with the plug-in application so that we can do the setup we need.
Hi TCMT team,
Thank you so much for taking the time to write this amazing review!
We feel overjoyed that our support was able to provide promptly and met your expectation. Johnson is the shining gem in our team and he definitely felt happy when reading your feedback. We are always available for you if you need any help and we will continue doing our best to assist you however we can, so please feel free to let us know.
Wishing you continued success!
Boost Team
I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page.
I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible.
Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it.
If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store.
I have also notified Shopify of this issue and have asked them to take action against your company.
Please respond as soon as possible with a resolution to this issue.
Hello Mo and team,
Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future.
We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help.
All the best,
Boost team
Superb customer support..... the app works perfectly.... I asked for some small customizations that were made just minutes away from the request!....