Boost AI Search & Discovery , 1 715 avis
Boost has since the issues below provided great support and taken the issues seriously. This app will cost you thousands in lost time and hundreds of thousands in lost sales. Do NOT use it.
Extremely disappointing to see how this company has progressed, as we were happy with this app to start with. Lately we've had issues with how the currency is shown using the filter, the app does not replicate the native Shopify formatting;
After +20 emails, a teams meeting, us finding and deleting faulty code inserted by themselves that they could not find, to having it "escalated" and receiving a video that clearly shows all the errors and a claim that all is fine. The icing on the cake is a support request asking why the filter and search sometimes takes over a minute(!) to load. Boost took the initiative to work on the live theme themselves (without any prior consent) rendering the store useless in the middle of the Black Week rush. All you get is an email to confirm if it is working or not, which of course it was not, all filtering, search and other functions were completely non-functional.
Be aware there is no phone number or any other way to get a hold of this company other than email.
Thank you for sharing your feedback!
We once again sincerely apologize for all of the hassles. Please rest assured that it was never our intention to have you experience this kind of problem with us.
We truly appreciated your patience while we identified the root cause of which we have sent a details explanation email.
Once again, please accept our sincerest apologies for the inconvenience. Furthermore, we are happy to support you further with your request and will keep following up with you via email until you are satisfied with our work.
We appreciate your kind understanding and great collaboration!
We hope to hear from you soon.
I recently had the pleasure of using the AI Search, Filter & Recommend app on my Shopify store, and I cannot emphasize enough how impressed I am with its functionality, ease of use, and the remarkable support provided by their team.
First and foremost, the app has proven to be a game-changer for my business. The AI-powered search feature intelligently understands customer queries, delivering highly relevant results and saving valuable time for both my customers and me. It has significantly enhanced the browsing experience on my website, leading to increased customer satisfaction and conversion rates. The app's powerful filtering capabilities have also allowed my customers to effortlessly refine their search results, ensuring they find exactly what they're looking for.
What truly sets this app apart, however, is the exceptional support it offers. When I encountered an issue with the app, the support team acted swiftly and resolved it immediately. Joseph, a member of their support team, personally reached out to me and provided regular updates on the progress of the issue. His dedication and responsiveness were truly remarkable, and I felt valued as a customer throughout the entire process. The support team's commitment to delivering prompt solutions and their willingness to go the extra mile truly exceeded my expectations.
Moreover, the app's user interface is incredibly intuitive, making it a breeze to set up and customize according to my store's branding. I appreciate the attention to detail and the thought put into creating an app that seamlessly integrates with Shopify, without requiring any technical expertise.
In conclusion, I wholeheartedly recommend the AI Search, Filter & Recommend app to all Shopify store owners. It not only enhances the search and filtering capabilities of your store but also provides top-notch customer support. The app's ability to quickly adapt and address any concerns raised by users, as exemplified by Joseph's assistance, showcases the commitment of the team behind it. Kudos to the developers for their outstanding service and for creating a truly invaluable app.
We are still in the development phase of our site, but this app was recommended to us through both our developer and someone we're working with for SEO. We needed some customization done through Boost in order for some prices to not show on certain collections, and they were very responsive - I even was able to meet them over a Zoom call to help explain what I was wanting. Great customer service and I'm pleased with how our website is looking with the addition of their app!
I'm so glad I've found this app, it has all the needs I wanted and it just recently upgraded for more useful features.
Size filter, display variation price range, customise the product look... I really love the dev team there, also they reply to your inquiry really fast, and even if you need some features not existing in the app yet, they might make it work for you!
Don't hesitate to try out the app!
Thank you so much for your kind words and for taking the time to share your positive experience with our app!
We are thrilled to hear that we have met your expectations and that you have found the app to be useful and feature-rich.
Our team is constantly working to improve and enhance the app, and we are glad to hear that the recent upgrades have been helpful to you. We always strive to provide excellent customer service, and we are pleased to hear that you have found our support team to be responsive and helpful.
If you ever have any questions or need assistance with the app, please don't hesitate to reach out to us. We are always happy to help.
Thank you for choosing our app and for recommending it to others. We appreciate your support.
Great app if your store carries big inventories and you're looking for a simple and practical way to setup and manage product filters. The support provided by the Boost Support Team is amazing. No matter what kind of issue you're dealing with, they will find a way to help you sort it put and make sure your store is running smoothly. Absolutely reccommed them.
We've been very pleased with the app, and they've even been able to work with some of our customizations by doing some tweaks to the code. At one point, we considered switching away to another app that we considered more complete, but the people at Boost had been working on an update, based on our request, and have added those features. Product Filter and Search is a very complete app for our needs, and we are barely scratching the surface of its abilities.
We're thrilled to receive your kind review. Being of service to your stores is always our great pleasure!
Our team works hard to make sure that customers feel satisfied and we are happy that it has been recognized. We hope to bring more valuable assets to your wonderful site.
Wishing you continued success,
This is by far the best filter app. I have just installed it today and it is extremely intuitive and packaged with an inordinate number of options I could not have thought of. The team is extremely prompt in replying and actioning all of my queries. I am extremely impressed by the quality of the app and the professionalism of this team. It has been quite a while since I saw such great Shopify apps and developers. Will definitely explore other apps your company has to offer.
Absolutely awesome! We are overjoyed to hear that you are enjoying using our app!
Our Product Filter and Search app is indeed very easy to work with and our support team is always around to help you personalize it. In case you need any further assistance, do not hesitate to reach out.
Thank you, once again, for your kind words.
The app was causing an issue with our theme. We were told that it might take a few days for the bug to be fixed because of a heavy workload on their end.
However, the Boost team always communicated with us in a friendly and professional manner, and kept us informed on progress, which was much appreciated! Overall, the fix took less time than expected, and everything works fine now. Thanks for your service!
Hi Cochic team,
Thank you so much for sharing your experience with our app features and customer service. The team will be thrilled to hear your feedback!
Our team will definitely be happy to read what you wrote. Our goal is to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day, and it sounds like we achieved that goal with you.
As always, we are here anytime you need us.
All the best,
The best filter and search app we've used. The design looks great and the search bar on the collection page is exactly what we needed for this store and something not all apps provide. The customer support is great. Dona was incredibly patient and informative in clarifying several points for us. The one improvement we might suggest is bulk uploading data via a csv. file. We couldn't find a help article on this so we assume this is not yet provided. This is the only improvement we could suggest. Luckily we did not need that function for this store and so overall we're very happy and appreciative of this fantastic app and the support provided. Would highly recommend.
Hi Vintage Wholesale UK team,
It is such an honor and with great pleasure that we learn about the positive impact that our app has brought to your business. Thank you so much for taking the time to write this amazing review! With your compliment, we know that our hard work has paid off and Dona is a true gem in our team.
Regarding your suggestion about bulk uploading data via a CSV file, we appreciate you and allow us to share that we actually do support transferring the filter trees and merged values from one store to another. In addition, our app allows you to export your synonyms and make changes to the CSV file, after that, you can import the updated CSV file into the app's admin, our team has also sent you the Help Center guide that we had prepared for our customers. We hope it is helpful in case you may need to use this feature.
As always, please don't hesitate to reach out to us if there is anything else we can ever help you out with, we are only a message away.
Wishing you continued success!
Great tool and wonderful support. We moved to an expensive tool from Boost filter app a few years ago but the experience was very awful. We moved back to Boost app after two years and cannot be happy with user friendly dashboard and the support we have been receiving. It took only days to go live with Boost app compared to months even though we paid implementation cost to other tool.
Hello Bevilles Jewellers team,
Thank you so much for your kind words, your feedback indeed makes all our effort worthwhile.
Happy we are to know that you decided to become our beloved customer again after a while. We truly appreciate your trust in our app and service. As you already know, our support is always available for you so feel free to reach out anytime you need to know and sort out.
Wishing you continued success,