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The filter worked fine for our needs - and we spent hours / days of time getting everything perfect on our two websites - and then a few months later they massively increase the monthly subscription fees that made the app not value for money - so we moved elsewhere. Sure there are commercial decisions behind this - but it's very frustrating as a small ecomm brand to waste time like this - especially when the cost was going to be 4x originally planned for
Hi StringKing Team,
We appreciate your time to provide us feedback!
We understand your concerns about pricing. To clarify, the base plan price has not changed. The increase occurred because your product count exceeded your current plan's limits, which required an upgrade.
At the time, we reached out to discuss possible solutions and followed up twice but didn't hear back from you. Our goal has always been to support you and find a workable arrangement as your needs evolved.
If you're open to it, we'd still be happy to review your case and explore a suitable option based on your current setup.
Kind regards,
Boost Team
App support is really slow. App is crashing our collection page. App cant be deinstalled.
Hi COEUR DE LION (Italy) team,
Thank you for your feedback. We truly appreciate you bringing this to our attention.
After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen.
We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store?
We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them.
Thank you. We look forward to assisting you further.
Best Regards,
Boost Team
I wish i give this app a 0 star. spend AUD $1000 on this app. but the app does not work properly. raise enquiry but almost 2 months have not fixed the issue yet. very disappointed
Hello Baby Little Planet team,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
After carefully reviewing our records, we were only able to locate one inquiry submitted on January 28. We take all reports seriously and want to ensure that no concern goes unresolved. If there were any additional issues raised that we may have missed, could you please share more information or any related details so we can investigate further right away?
In the meantime, we have been actively working on the technical matter you raised on Jan 28, and we’re pleased to inform you that the issues have now been resolved. Our team member has also reached out to you directly to provide further assistance and ensure proper follow-up.
We truly value your feedback and take it seriously as we continuously work to improve our service. Please don’t hesitate to let us know if there is anything else we can help with.
Best regards,
Boost team
Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails.
They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot.
If you value your time and sanity, stay away...
Hi HolyClothing team,
Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations.
After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding.
Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions.
We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions.
Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end.
Kind regards,
Boost team
We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss.
Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports.
It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication.
We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app.
If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.
This is honestly the worst app i have tried on shopify (I have 7 stores), After installing it, the app screwed up all my mobile display settings and somehow overtook what had been a great layout and display. Second, it randomly started hiding a bunch of products when i added new ones, and third it slows the store down a ton. Overall terrible and would never recommend.
Hi ANTIPODE Team,
Thank you for your feedback.
After reviewing your account, we can see that the app was installed for approximately 2 hours, and we did not receive any support requests during that time.
Follow-up emails requesting additional information have been sent to your team so that our technical team can better understand and have appropriate solutions for the concerns you mentioned.
We look forward to your response so we can promptly review the case and address any issues to ensure your store performs as expected.
Best regards,
Boost Team
these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.
We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work.
We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further.
Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.
The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.
Hi Mays Store team,
Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available.
As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then.
We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support.
Kind Regards,
The Boost team.
no one install this app , it made all my product disappeared even if you uninstalled it , it sounds like hacking app , from now i cant return active my products on my store
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!!
Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Hi The Light Shop Team,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.
Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.
We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?
We are looking forward to hearing from you soon.
Best regards,
The Boost Team