Boost AI Search & Filter , 리뷰 1,837개
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I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.
Hi Unbuilt team,
We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated.
We have already sent you an email so we can assist you further with the theme visual matching.
We are looking forward to hearing from you.
Kind regards,
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.
Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder.
We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly.
Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app.
Kind regards,
Boost team
Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch
Hi Stelth team,
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our app.
As we haven't had a chance to be informed about this issue from you yet, we appreciate you bringing it to our attention. We have reached out to you via email to assist you in getting your store up and running with our app.
Please allow us to clarify that during the initial installation, the app automatically applies to your duplicated theme, not your live theme. This allows our customers to test the app's features and customize the layout on the duplicate theme without affecting the live theme.
We have also provided step-by-step instructions in our Help Center page in case you decide to uninstall the app. This will help you remove any remaining app code and prevent potential bugs.
Our team is dedicated to providing prompt assistance and maintaining transparency throughout the process.
We eagerly await your feedback and would greatly appreciate it if you consider giving our app another chance.
Kind regards,
Boost team
We do not recommend this app.
It breaks our collection pages. Our developers cannot find a workaround like many 3rd party apps.
Usually, the response time to fix it is quick. However, our collection pages have yet to function correctly in nearly one week, and Jayson needs to provide the proper support.
This is not defamatory; it's just true.
We've used this app for a few years. However, we will find a new one or build something ourselves ASAP.
Very disappointed in the Boost dev team's response time.
Hi ML Furs Team,
Thank you so much for taking the time to provide us with feedback.
We want you to know that we have received and acknowledged your concerns. Your feedback matters greatly to us, and we are committed to addressing any issue to ensure a seamless experience for you and all our users.
Our team has reached out to you with a suitable solution. We await your response and value your collaboration in resolving this promptly to ensure your satisfaction.
All the best,
Boost Team
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience.
All the best,
Boost Team
Terrible Terrible app!!!!! I don't write reviews often and feel the need to express how disappointed i am with this app. I do not remember installing this app and discovered i am being charged a fee each month. I uninstalled the app and wrote to the developers asking why i am being charged a fee. I have received no reply and i am still being charged. Be very careful with this app. I am very very disappointed by this app and the customer service.
Hello Avalonia Team,
Thank you for your feedback. It appears that there might have been some misunderstanding along the way. Allow us to clarify.
It's important to note that the installation and subscription processes are carried out and approved on your end, as we do not possess the authorization or access to approve any charges from your store. We also checked the amount of activities of your usage and they indeed appeared.
When we initially received your email regarding the charged fee, our support agent promptly responded but it seems like it got lost in your mailbox. We also sent a couple more emails in the hope that they could reach you well this time. Could you please kindly check?
Our commitment is to provide prompt assistance to all our customers, and transparency remains a core value for us. Should you have any additional queries or require further clarification, please do not hesitate to reach out. We are always available for continued communication.
Warm regards,
Boost Team
Words can't express how frustrating and excruciating Boost Product Filter & Search has been to deal with. 50 emails back and forth of issues their app has caused on our website and their support is still going in circles. This has been going on for 9 weeks and still not resolved. The Boost app for 9 weeks has shown incorrect sale prices on our website (-1350 on sale, -500 on sale, 50% off when something is 30% or not showing on special at all, prices and numbers are all wrong) which is false marketing, unethical and makes our brand look misleading and ruining our online business. The fact this is still going on is unacceptable, and i have requested multiple times to speak to a manager and never been contacted. An ecommence app with teams of support who know nothing about ecommerce. No one knows what they are doing.
Hello team Chewy Chews,
Please accept our sincerest apologies for the inconvenience this has caused you.
Our team has investigated your concerns and reached back to you on our current email thread with your Managing Director, with all the necessary information. Kindly check it and respond to us in your most convenient time.
Once again, we sincerely apologize for the inconvenience and hope to hear from you soon.
Cordially,
Boost Team
Terrible. Completely changes the look of your product page permanently and looks terrible, hard to customize too 0/10
Hi VitalHome Finds team,
Thank you for your feedback. We are sorry for the issues you’ve encountered with our app; we haven’t received any support requests from you yet.
Please note that our latest V3 app can replicate 90% of the original layout of 15 different themes (Dawn included), but if you’re using a different theme or have customized the layout of an original theme, our theme setup will apply the default theme. Rest assured this does NOT affect your live theme after installing the app but duplicated theme only.
Although the new layout may appear different, we do have a tool called “Edit Visual Design” in the “Theme” section that allows users to adjust and customize it with ease before publishing the theme.
We have reached out to you via email to offer our support to make this happen. We eagerly await your response and would be delighted if you give our app another try.
Best regards,
Boost Team
Be careful!!!! This app has destroyed my theme and has ruined my collection pages! The customer support is not responsive, and they see no problem in what they have done!! I am wondering if previous comments are real or bought! Really.. I am absolutely disappointed with their support - D I S A S T E R
Dear Eye on Design Team,
Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way.
We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement.
We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app.
Best regards,
Boost Team
Useless app! AI is a big word, please use it properly............................................................
Hi August Berg team,
We are sincerely sorry that our AI-powered features were not up to your expectation!
Unfortunately, we didn't have a chance to sort it out for you as we have not received any support requests from you yet. However, we are willing to help you overcome the concerns about the AI features and the pricing so we have contacted you via email offering our assistance.
We are looking forward to your reply and will be happy if you decide to give our app a go again. We truly appreciate your kind collaboration in further investigating
All the best,
Boost Team