Omtaler (1 967)
Raffiner
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Etter vurdering
Customer service representative, Lia, has been helpful and fast in responding.
It's a pity that the app is not able to search my landing pages' contents as they are inputted via another app. However, they try their best to solve the problem together with my web developer. Kudos to their responsiveness and efforts!
Hi there,
We would like to thank you for your generous review!
We are proud that Lia has done a great job assisting you with the requirements. We try our best to meet your expectations and feel overjoyed to learn this feedback. Your words definitely make our diligent work worthwhile.
It is unfortunate that we are unable to help you achieve the landing page content search but we appreciate your kind understanding about this.
Once again thank you for choosing us and for your willingness to share!
Wishing you continued success,
Boost Team
Great support team, helped me modify the search feature to fit the design of my website in a fast and professional manner. Highly recommend this for people with less coding knowledge because of the support team, who are willing to help.
We use this app to power advanced filtering & sorting across our numerous collections, as well as search pages. This is one of the best apps I've used on the Shopify marketplace in terms of robustness of their turnkey solution along with the numerous customization options, reliability of their service, and the lightning speed, helpfulness, and general pleasantness of their support. I do have to ding them a star because our use case involves customizing their code extensively, which is pretty kludgy and was initially difficult to parse. But that said, being a company with our own dev team, it's lucky to even find apps that offer the ability to do custom modifications, so I do appreciate that immensely. Overall, I heartily recommend this app.
Hi team,
Thank you for sharing your experience with us and we are glad that our service impressed you!
We believe that our app could have impressed you more since it does have an in-app feature to help your use case without requiring codes customization.
We feel sorry for skipping it and manually assisting you right away since we noticed your store has big data to self-adjust if using our feature.
No worries at all, our representative has just reached out to you and introduced the feature. Hope you find it helpful and please keep sharing if we could be of any further help. We are around here for you.
All the best,
Boost team
The app does exactly what I was looking for and is a great help for organising the search of articles. I needed some special adjustments and they did a perfect job! They answered very quickly and the communication is fast and very friendly. A big thankyou to Marcel and his team!
I only can recommend this app if you need a perfect Search & Filter app and a fabulous customer service!!!
Hello,
Well, that is simply an outstanding review! Thank you so so much!
We really do appreciate it and love hearing our app suits your needs perfectly. Also, we are insanely proud of our Customer Service Team and overjoyed when you enjoyed the collaboration with us.
If there’s anything else we can help to make your experience more awesome, just write back and let us know!
Wishing you every success!
Boost team
I like this app, while due to nature of my site, I need quite a lot of help and customization. I sent many emails to the support team for help and support, and they never never never let me down, they always try to help me even they can't and the issue is hard, they tried， tried and tried. I want to deliver my best appreciation to several staffs and wish your company could value them as they are great employees ever which I myself would want to employ them. Aaron！Marcel！Hannah！All the best！
Hello,
We're happy you had a fantastic time with Aaron, Marcel and Hannah! They are our true assets. They work diligently and your compliment will provide them with great encouragement to keep doing what they are doing.
Please write back to us anytime! We appreciate your business, thank you again!
Boost team
It is convenient and easy to use, but as we have a large volume of products, it is super super slow to load collection pages. Support did not help at all except sorta give me a response telling me how the app is built. LOL.
We spend about $2,000 a year on this app. While it generally works well, the customer support is terrible. They offer minimal help and treat you like an idiot when issues arise. Currently, our prices have shown as $0 for four days due to a sync problem. Despite trying both manual and auto syncs, the issue persists. Jayson from tech support suggested we schedule a synchronization, which we already did without success.
Dear Adam,
Thank you for sharing your feedback!
We once again sincerely apologize for all of the hassles. Please rest assured that it was never our intention to have you experience this kind of problem with us.
We truly appreciated your patience while we identified the root cause of which we have sent a details explanation email.
Once again, please accept our sincerest apologies for the inconvenience. Furthermore, we are happy to support you further with your request and will keep following up with you via email until you are satisfied with our work.
We appreciate your kind understanding and great collaboration!
We hope to hear from you soon.
With gratitude,
Boost team
Love this app & works so well. The team are very supportive & help every step of the way. Joseph got everything setup & going in now time for us!
Hi there,
Thank you so so much for giving us such a wonderful review. Our team, especially Joseph, are delighted that you are seeing the benefit of using Product Filter and Search.
We will keep working hard to bring out more advanced tools to optimize your experience. Please stay tuned!
Should you any need further help, please do share it with us.
Wishing you every success,
Boost team
Fantastic app - really easy setup, and when it doesn't correspond 100% with the theme, their support are amazing a troubleshooting and fixing these type of problems. :-)
Hi there,
Thank you very much for your good words. We truly appreciate it.
We are glad to hear that our app is easy to use and that our service meets your expectations. If you need any help, do not hesitate to reach out to us anytime.
Thank you for being with Product Filter & Search!
Boost team,
It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website