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I have the shoptimized theme. Because of this some things had to be changed. The customer service and technical service is good, you'll be helped until you're satisfied.
We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine.
Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
Hello,
Thank you for your feedback!
We are delighted that you are seeing the benefit of using our app in optimizing product findability.
Actually, the sync between our system and Shopify is automatic via webhook mechanism. The process of a single webhook is almost instantly. However, it's not always the case due to some technical limitations, including there are some kinds of update that we don't receive any webhook from Shopify (https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-not-received-when-products-reordered-manually-in-a/m-p/546587#M36085).
With the intention of making these limitations less affect your site, we have activated the Quick Sync mechanism for your store. By doing this, our app will automatically trigger a quick sync every 3 minutes to update any modification you have made even though there is no webhook received.
Thanks again for taking the time to share with us! We always appreciate feedback and suggestions.
Wishing you every success!
fantastic app with multiple features, and always receive fast and helpful assistance from the support team. thanks!
The customer support has been fantastic. The filters work well and they are are solution oriented to customize your needs. They want to do their part to make you successful. Highly recommended.
awsome app and support team!!!!!!!!!!!!!!!!!!!!!!!
[ORIGNAL] 5 STAR
I'd give this a six star but the max is five. after installing on my venture theme shop, the product suddenly all looked different. i looked into their FAQ and this issue was the first they highlighted. i think that shows self awareness. i contacted support and they helped me to put everything back into place ie. to reconfigure the app my products would look just like before i installed the app..really really top notch support there.
i didn't want to pay so much but th3 support has shown this app is worth every dollarr it charges. tyvm
Super simple app which integrates seamlessly with our theme. Had a couple of issues with set up but the support received was outstanding
This is a must have app. I have tried other filter apps and nothing compares to this app. Not to mention, the support team is by far one of the best I have ever dealt with. They are very helpful. Any issue I did encounter they handled it.
Hi there,
Thank you so much for this valuable feedback. We really appreciate it and love to know that our app fits well with your needs. Also, we are extremely proud of our Customer Service Team and happy that you appreciated working with us.
If there is anything else we can do to improve your experience, please let us know!
Cheers,
Boost Team
This is a solid app. The overall impact to site speed and performance is a slight downside, but support is always responsive and helpful.
Hi there,
Thank you so much for your feedback and for your kind words towards our app and team!
We are truly sorry to hear that you're not having the best possible experience with our app and we would like to investigate further any performance issue you might be having.
Could you please get back to us via our current email thread so we could help you move forward accordingly?
Your satisfaction is our highest priority and we would like to ensure that we have provided with everything you might need.
We look forward to hearing back from you and wish you continued success!
Sincerely,
Boost Team
Great support system! Great app!