Recenzje (1 967)
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this plugin is very easy to use, and its support is fantastic.
they helped with any issue I had.
will use again 100%.
Hi Balko Grill team,
We are glad you are enjoying using our app and the service! Product Filter and Search is indeed very easy to work with and our support team is always around to help you with any requests/issues you might have. Your feedback makes all our efforts in providing an optimum app and a pleasant support experience worthwhile.
In case you need any further assistance, do not hesitate to reach out!
Thank you, once again, for your kind words.
Boost team
We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine.
Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
Hello,
Thank you for your feedback!
We are delighted that you are seeing the benefit of using our app in optimizing product findability.
Actually, the sync between our system and Shopify is automatic via webhook mechanism. The process of a single webhook is almost instantly. However, it's not always the case due to some technical limitations, including there are some kinds of update that we don't receive any webhook from Shopify (https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-not-received-when-products-reordered-manually-in-a/m-p/546587#M36085).
With the intention of making these limitations less affect your site, we have activated the Quick Sync mechanism for your store. By doing this, our app will automatically trigger a quick sync every 3 minutes to update any modification you have made even though there is no webhook received.
Thanks again for taking the time to share with us! We always appreciate feedback and suggestions.
Wishing you every success!
We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats 45 minute delay. it happens everytime we launch a product or a collection. It is completely unacceptable. Today is the last time. I will be uninstalling the app, Never recommending it. If i could leave ZERO STARS i would
Dear Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it?
We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated!
Sincerely,
Boost Team
Great App - Customers finding it very easy to skim thru our products and can clearly see the sales going up. As we type, the App suggests exactly what one need to buy!
Also, we approached the support team for a technical enhancement & they treated it with high priority & incorporated it within no time. Appreciate the support!
Johnson's help is very patient! thank you! We'll probably have to go through the documentation to get more familiar with the plug-in application so that we can do the setup we need.
Hi TCMT team,
Thank you so much for taking the time to write this amazing review!
We feel overjoyed that our support was able to provide promptly and met your expectation. Johnson is the shining gem in our team and he definitely felt happy when reading your feedback. We are always available for you if you need any help and we will continue doing our best to assist you however we can, so please feel free to let us know.
Wishing you continued success!
Boost Team
I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page.
I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible.
Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it.
If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store.
I have also notified Shopify of this issue and have asked them to take action against your company.
Please respond as soon as possible with a resolution to this issue.
Hello Mo and team,
Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future.
We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help.
All the best,
Boost team
Amazing support from the team. We required some customisation not included in the initial setup and they were more than happy to customise based on our requirements. Great job!
Super helpful support!
They are fast and professional about our store's layout issue, big recommend from us to use their products and services!
Hi New Sigli team,
Our highest appreciation for your wonderful feedback about our support. Words cannot express how grateful we are for your kindness and generosity. We’re so happy you loved your experience at Boost and can’t wait to make it even more awesome. As always, we’re here if you need anything.
All the best to you,
Boost Team
We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.
Hi there,
Thank you so much for you feedback!
We are glad to know that our app and our support team have served you well! We have reached out to you regarding changing the quickview layout. We will try our best to meet your requirements
Should you need any further assistance, we are an email away!
Best regards,
Boost Team
I am in the process of implementing this app. I have contacted support twice for help with customization/bugs and my issues have been resolved quickly by very friendly developers. So far it is doing everything we expected.
Hi there,
Thank you so much for taking the time to give Product Filter & Search such a glowing review!
Our mission is to provide an app to help businesses grow so we always try to give prompt assistance to ensure it perfectly suits your expectations.
It fills us with joy when learning the app and our service have somehow completed the mission! Thank you for sharing that! It definitely uplifts our whole team!
As ever, let us know if there is anything else we can help you out with.
All the best,
Boost team