Boost AI Search & Filter , 1.839 avaliações
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I have been working with the guys at Product Search and Filter, for over a month now, in trying to get their app to work in my store. Waldenhomedecor.com more specifically. If you type in red rugs, you will see blue rugs or rugs that don't have red tags in them. Search your own products, and see what you find. It sure won't be what you wanted to search for.
Maybe it's just my theme that they can't work in (Turbo, by Out of the Sandbox). I deleted a past suppliers inventory completely nearly two months ago, and those products were still showing in search suggestions, while I was fighting with Shopify that it must have been coming from them. No, it was coming from this app, which took "over" a month for them to recognize. Shopify actually provided a screenshot of their code, which showed these search terms (queen-king, tv set, table, etc.), and I have had NO furniture in my store for nearly two months. Now today, I was testing their filter to see if they have made any improvements, and I went to the Area Rug collection. Many of the tags (size, material, type, etc) are grayed out, so no filtering capability! GGrrr!!
They seem nice to work with, and I have been EXTREMELY patient with them, but if they can't get this to work, as advertised, then they will lose a customer. Can't see how they can honestly feel good in charging me for something that doesn't work correctly. Buyer Beware
This app impacted all of my products appearing in my store. While adding products I always view my store and noticed some were missing. I decided to delete the app only to discover my store did not revert to the original settings. I do not recommend this app because of the possibility of having missing products,
Hello,
Thank you for sharing. I'm sorry to hear that you encountered issues while using our app.
Actually, we have the "Sync Now" function to let you trigger manually from the app admin page. We have just enhanced it far better with the Quick Sync feature so any inconvenience should not be reoccurred now.
We assure that we have no intention to keep our code in your site after uninstallation as we commit strictly to the privacy policy and secure data. Also, we always send an instruction email to revert setup and remove all our elements.
Thank for trying our app and please let us know if there's anything else we can help!
Always hide items in my store and in my APP for no reason. Very bad for business! extremely disappointed!
***** UPDATE *****
Dear valued customer,
We would like to update the origin of the missing product issue on your mobile app. After investigating, we found out those missing products are published only in the Vajro Mobile App channel, which we do not fetch by default in our app system. However, our app is highly customizable and it could be configured to fetch products from any specific channels.
We are happy to work with you to make this integration works well. We are looking forward to hearing from you.
Best regards,
Boost Team
***********
Dear valued customer,
Thank you for sharing your feedback with us. We are deeply sorry to hear that you've had a negative experience with our app.
We hope you give us an opportunity to amend this for you and show you that customer satisfaction is our highest priority. We believe we could work together to make it run smoothly.
We have sent you an email to further work with you regarding this. Kindly could you please check it?
Looking forward to hearing from you
All the best,
Boost Team
Worst app, I have used on the store. This app does not support multi currency. The search and filter results dont change currency. Contacted support and gave them access to my store for them to edit. Nothing happened, emailed on numerous occassions, with no reply. Would not recommend.
Hello,
Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.
We'd communicated before and fixed the problem, so I'm assuming there must be a glitch in communication. We have been working hard and assure that our app can now support the Shopify Multi Currencies very well.
We've also been reaching out to you many times via email since then yet we haven't received any further feedback from you. Could you please kindly check your inbox so we could assist you further regarding this feature? Please also check your spam folder just in case all emails went there.
At BoostCommerce we'd want nothing more than to have our app work flawlessly for merchants and give you the best support service we can. We would love to make things right if you give us another chance.
All the best!
Hi,
Be aware that this could seriously damage your keyword rankings.
The app uses ajax but does not use pre-render which causes a lot of headaches.
You can read about a similar issue from a leading SEO agency which covers the subject in detail.
https://www.distilled.net/resources/prerender-and-you-a-case-study-in-ajax-crawlability/
The app is very fast and appears to work great but your organic search efforts will be hugely hindered.
Thanks
I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code
UPDATE:
We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing.
We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans.
Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes.
We have sent an email with additional information for your reference,
Thank you and we hope we can work together on your store.
Best regards,
Boost team
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Dear Valued Customer,
Thank you for taking the time and giving us your feedback.
We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it?
We really hope to be able to fix this for you.
All the best,
Boost team
We installed the app to make the store more intuitive for browsing shoppers. Unfortunately it broke the search function, even after it had been removed. There are remnants of the code after disconnecting it.
Hi there,
Thanks for your feedback! I'm sorry to hear that you encountered an issue while using our app.
Since we haven't had a chance to be informed about this issue from you yet, I'd like to say thank you for raising it now. Our team is in touch with you to check this issue shortly via the email channel.
Meanwhile, should you have any else questions, comments, or concerns, please don't hesitate to contact us via email support@boostcommerce.net, we are willing to assist.
All the best,
Jenn from BoostCommerce
Bad application
It caused a lot of conflicts with the theme code. We had to reset all of them to be able to eliminate the problems.
We definitely do not recommend it.
We use the Prestige theme. This app simply doesn't display anything to our collections. A waste of time and money
Hello,
Thank you for the feedback. I’m sorry for your negative experience with our app.
Since we were failed to connect to you via email earlier and we couldn’t reply to this feedback until recently this function was released, allow me to follow up here once more time.
We checked the problem carefully and it seems like all the filter options has been disabled manually by mistake, hence you didn’t see anything from your collection. We have also successfully integrated and fully supported the Prestige theme now. Therefore, please let us know if we could help get it resolve for you.
Many thanks and hope to hear from you again soon!
Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.
Hi Nemanja,
Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time.
We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out?
We look forward to hearing from you and more importantly, we do wish to win you back.
Boost team