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We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine.
Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
Hello,
Thank you for your feedback!
We are delighted that you are seeing the benefit of using our app in optimizing product findability.
Actually, the sync between our system and Shopify is automatic via webhook mechanism. The process of a single webhook is almost instantly. However, it's not always the case due to some technical limitations, including there are some kinds of update that we don't receive any webhook from Shopify (https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-not-received-when-products-reordered-manually-in-a/m-p/546587#M36085).
With the intention of making these limitations less affect your site, we have activated the Quick Sync mechanism for your store. By doing this, our app will automatically trigger a quick sync every 3 minutes to update any modification you have made even though there is no webhook received.
Thanks again for taking the time to share with us! We always appreciate feedback and suggestions.
Wishing you every success!
We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.
Hi there,
Thank you so much for you feedback!
We are glad to know that our app and our support team have served you well! We have reached out to you regarding changing the quickview layout. We will try our best to meet your requirements
Should you need any further assistance, we are an email away!
Best regards,
Boost Team
When I had issues, the team stepped in beautifully and totally supported me. Great support group. Thank You Boost Team.
This is a solid app. The overall impact to site speed and performance is a slight downside, but support is always responsive and helpful.
Hi there,
Thank you so much for your feedback and for your kind words towards our app and team!
We are truly sorry to hear that you're not having the best possible experience with our app and we would like to investigate further any performance issue you might be having.
Could you please get back to us via our current email thread so we could help you move forward accordingly?
Your satisfaction is our highest priority and we would like to ensure that we have provided with everything you might need.
We look forward to hearing back from you and wish you continued success!
Sincerely,
Boost Team
We use this app to power advanced filtering & sorting across our numerous collections, as well as search pages. This is one of the best apps I've used on the Shopify marketplace in terms of robustness of their turnkey solution along with the numerous customization options, reliability of their service, and the lightning speed, helpfulness, and general pleasantness of their support. I do have to ding them a star because our use case involves customizing their code extensively, which is pretty kludgy and was initially difficult to parse. But that said, being a company with our own dev team, it's lucky to even find apps that offer the ability to do custom modifications, so I do appreciate that immensely. Overall, I heartily recommend this app.
Hi team,
Thank you for sharing your experience with us and we are glad that our service impressed you!
We believe that our app could have impressed you more since it does have an in-app feature to help your use case without requiring codes customization.
We feel sorry for skipping it and manually assisting you right away since we noticed your store has big data to self-adjust if using our feature.
No worries at all, our representative has just reached out to you and introduced the feature. Hope you find it helpful and please keep sharing if we could be of any further help. We are around here for you.
All the best,
Boost team
It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website
Responsive group. Search functions as advertised. Easy to configure. Even the addition of a few special considerations was simple to implement.
Hi there,
Thanks so much for taking time out of your day to leave us a review! We really appreciate it.
Glad to hear that our app has empowered you to create an awesome store. Our team works hard to make sure that merchants feel supported. Hence, please feel free to keep reaching out to us if you have any feedback on how we can make things easier, we are always eager to hear feedback!
All the best,
Boost team
Great app, custom filter trees can be confusing however support is fast always happy to assist. Would recommend.
I use this app to organize products by category. It would be better if there was the possibility of organizing the products in diferent ways.
Hello there,
Thank you for your feedback!
It is crucial to us that you are completely satisfied. We would like to understand more about your request for organizing the products in different ways. We have sent a follow-up email regarding this.
We hope to hear from you soon!
Boost Team
Very nice and helpful app. We use it for multiple stores. Support team is very effective, when you need some help or have requests.
Hi there,
Thank you so much for your feedback. We are so happy that you find our app and support team helpful.
Our top priority is to meet fully our users' expectations so please feel free to let us know should there is anything else we could be help to make your experience more awesome. We are always here for you.
With gratitude,
Boost Team