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This app impacted all of my products appearing in my store. While adding products I always view my store and noticed some were missing. I decided to delete the app only to discover my store did not revert to the original settings. I do not recommend this app because of the possibility of having missing products,
Hello,
Thank you for sharing. I'm sorry to hear that you encountered issues while using our app.
Actually, we have the "Sync Now" function to let you trigger manually from the app admin page. We have just enhanced it far better with the Quick Sync feature so any inconvenience should not be reoccurred now.
We assure that we have no intention to keep our code in your site after uninstallation as we commit strictly to the privacy policy and secure data. Also, we always send an instruction email to revert setup and remove all our elements.
Thank for trying our app and please let us know if there's anything else we can help!
So pleased with the product filter and search app. I was looking for a clean looking filter which had top filtering and side filtering without having to pay for any customization straight out of the box. We love it thanks, Tony, truly a godsend for our company. Thanks
Very responsive customer service. Helped me make a few edits within 24 hours. Does exactly what it says, and works great.
The app support by BoostCommerce is second to none. Quick replies and quick fixes!
My themes styling was being a bit of a nightmare to integrate the app with. The team here was always happy to help me fix them and it's my updated theme with this app has just gone live on my store.
So far, the filter menu and search app is performing excellently.
George
Protein Package
proteinpackage.co.uk
Hi George,
Thanks for leaving us such a wonderful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise.
Should you have any further concerns, just share it with us. We are always happy to help.
Cheers!
Boost team
We had very complex needs and the folks at BoostCommerce did it all! Even on the weekends! We would highly recommend it!
Best App ever, fast response, easy to use, clean and powerful design, I'd like to give it 5 stars.
Great App with excellent support from Tony who helped set up and implement some custom code to enable a few features specific to our store.
The app support was really good. They always reply quickly and help to resolve any problem. Also, the filter system is working great.
We installed in 2021 and had major issues - app removed half the products from our store one day, and a few weeks later the app crashed (taking our collections with it). So we uninstalled. But the Boost team has since then set-up a second server to prevent crashes, and the missing products issue has not re-occured (although it is important to click 'Sync' on the app after re-arranging products in collections or else they disappear). The Boost team has been really responsive and taken very good care of us. Five stars for support! We love the functionality of the app - that we can decide by which tags the products are filtered. However it does make our collections 1-2 seconds slower to load. So long-term we are seeking a native-code solution - it seems crazy to take the risks of an external app just to filter products on our site. But until then this is the best solution we've found.
Dear our valued customer,
Thank you for your kind collaboration! Our team has been seamlessly trying to assist with all your concerns and we are happy to know they're all resolved now.
Regarding the missing products issue, we hope we have earned your understanding that Shopify confirmed there's no evidence it's resulted from our app and our app also does not have the permission in any data changing on your site.
Besides, for your concern on the site loading today, our team has made some changes to improve the speed and thank you for letting us know it could help your site load faster.
As always, our team is here to support you with any inquiries/concerns you have! We wish to make your experience even more awesome at Boost in the years to come!
Wishing you continued success,
Boost Team
I presented the app developer, with a very unique and challenging problem, the team really went out of way to solve my problem.I am impressed and can say for sure they exceeded my high expectations. Really really best support team ever, they will do their best to solve ur problem. Henry, Tony, Michael & Joao in particular went extra mile to get things going for me. They even worked on Christmas, which shows their dedication.