Boost AI Search & Filter

Hi valuable partner,

Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner.

However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement.

While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met.

We hope this clarifies the situation. Thank you for your understanding and continued partnership.

Best regards,
Boost team

Hi Ritzberg team,

Thank you so much for your great collaboration in resolving the issue. We hope you have a great experience with the app and our Support team. Please don’t hesitate to reach out anytime you need our assistance, we’re always here to help!

Sincerely,
Boost team

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Hi Ritzberg team,

Thank you for your feedback, and please accept our apologies for any inconvenience caused.

We would like to let you know that uninstalling the app will automatically remove all Boost widgets and the core app embed—Boost Core (New)—from your theme. You can easily restore your site by re-enabling your theme's original product grid, collection banner, and search results, as these may have been hidden while using our widget. We've also responded to your email after your first reach yesterday to grasp your issue better in detail, but haven't heard back from you yet.

Upon checking, we see that your site has now displayed products correctly. Our team has just sent another follow-up email to offer additional assistance, so please check your inbox and let us know if you need any support. We are always here to help.

Once again, thank you for your feedback. We look forward to hearing from you.

Kind regards,
Boost team

Hi SmileDent Team,

Thank you for your feedback. We sincerely apologize for your recent experience.

While we responded within 5 minutes, we understand that it may not have met your expectations during a busy time. Our goal is to provide timely and effective support to all our customers, and we regret that we fell short in your case.

Our team has sent several follow-up emails to address your concerns more effectively. Could you please check your inbox and spam folder for that message? If you could provide more details about your concerns, we would be happy to assist you further.

We appreciate your cooperation and look forward to hearing from you soon.

Best regards,
Boost Team

Hi Aden Jewelry Team,

Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.

We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. You simply need to re-enable your theme's original product grid, collection banner, and search results, as these elements might have been hidden while using our widget.

We can see your site is now displaying the products properly. Additionally, we have sent a follow-up email to offer further assistance if needed. Could you please check your inbox?

Thank you once again for using our app. We eagerly await your response.

Best regards,
Boost Team

Hi The Light Shop Team,

Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience.

Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then.
We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication.

We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder?

We are looking forward to hearing from you soon.

Best regards,
The Boost Team

Hi Nic Pouch UK Team,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration.

We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget.

We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it?

Once again, thank you for your cooperation, and we eagerly await your response.

Best regards,
The Boost Team

Hi Unbuilt team,

We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated.

We have already sent you an email so we can assist you further with the theme visual matching.

We are looking forward to hearing from you.

Kind regards,

Hi Computer Lounge Team,

Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app.

The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default.

Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly.

We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs.

Thank you and best regards,
Boost Team

Hi Ellie Junior team,

Thank you for your feedback!

We understand the importance of providing timely support and sincerely apologize for any inconvenience caused.

We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you!

Kind regards,
Boost team

Hi Urban Kit Supply Team,

Thank you for your feedback. We apologize for any inconvenience and understand your frustration.

To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared.

We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have.

Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment.

Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further.

Kind regards,
Boost Team