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I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page.
I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible.
Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it.
If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store.
I have also notified Shopify of this issue and have asked them to take action against your company.
Please respond as soon as possible with a resolution to this issue.
Hello Mo and team,
Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future.
We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help.
All the best,
Boost team
Superb customer support..... the app works perfectly.... I asked for some small customizations that were made just minutes away from the request!....
Excellent support! They responded immediately and fixed our issue concerning greek characters not parsing correctly in a fast manner remotely.
Definately recommended for the quality of support!
Easy to use and it works perfectly.
Super helpful support!
They are fast and professional about our store's layout issue, big recommend from us to use their products and services!
Hi New Sigli team,
Our highest appreciation for your wonderful feedback about our support. Words cannot express how grateful we are for your kindness and generosity. We’re so happy you loved your experience at Boost and can’t wait to make it even more awesome. As always, we’re here if you need anything.
All the best to you,
Boost Team
The team was super responsive and friendly. They helped us fix a couple issues with how things were displaying. We're very happy with their service.
Thanks!
Great app! Functionality is great, so many options. It looks great on our site (graceandlace.com) and anything that didn't work right was quickly fixed by their support team.
We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.
Hi there,
Thank you so much for you feedback!
We are glad to know that our app and our support team have served you well! We have reached out to you regarding changing the quickview layout. We will try our best to meet your requirements
Should you need any further assistance, we are an email away!
Best regards,
Boost Team
Great app. Works just like it says it should. And for things that aren't built-in the customer service team was fantastic and made all those custom changes for me.
This App is a MUST HAVE for every Online Shop! This will make your Online Shop so much more user-friendly and adds so much value to your shop. Additionally to this amazing App i got an overwhelming service from these guys. Seems like there is no problem they cant fix. Always fast, always friendly. I would give more then 5 stars if i could!
Thanks from www.pablo-capone.com !