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Great support. I go to bed (Germany) and I wake up with all problems solved. This was my second contact to the support, again ultra fast assistance.
The app is very easy to use once installed. Installation support is excellent, efficient and they are quick to respond to any questions.
Great app, easy to use and very user-friendly. Support team is very helpful, understand the concerns very well and solved in hours instead of days. Highly recommended!!!
Excellent application Makes my store have a functional filter and the support team helps you with any inconvenience
Great filter but hella overpriced cheaper competitors everywhere. Look into globo, i personally just use the free filter from shopify though
Dear valued customer,
Thank you for sharing this feedback. We appreciate your love for our filter in which we take great pride.
Much as that, we are sorry to hear that the experience with our app is not up to your expectation.
We understand your concern regarding the pricing. One of the reasons why we offer higher pricing than other apps is due to the features and advanced technology we invest in our app. Not to mention the huge investment in our servers to allow our filters to work lightning fast and stay reliable for our customers.
The auto Theme Revert function is built within our app to help you safely remove the app code from your theme. However, in any case you delete the app without running this process, it may leave some leftover code.
We have made several attempts to contact you, but unfortunately, have not heard back from you. We have proactively checked your store and see that the live theme is working correctly now. If you need any further assistance, we are always happy and available to assist!
At Boost, we are committed to providing excellent customer support to ensure that our customers receive the best possible experience. We would appreciate the opportunity to get in touch with you as soon as possible to get your concern resolved.
Best regards,
Boost Team
I installed this app about three weeks ago as we built our custom Shopify store for a jewelry gallery. We needed to submit several tickets for assistance in overcoming a couple obstacles because of our requirements. The team at Boost Commercial is (was) absolutely awesome at assisting and taking the time to understand the issues / challenges.
I highly recommend working with this group to enhance your application with their filtering solution.
Fantastic app. Has made my website look 10x better and easier to use. There were some extra things I wanted done and the team at BoostCommerce sorted it out quickly and for a very reasonable price. Thanks so much guys!!
We used this app to add different types of filtering options to allow our customers to quickly find a product set they are more interested in! We had some issues with the integration and their support team was super quick to get back and resolve within 24 hours!
I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code
UPDATE:
We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing.
We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans.
Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes.
We have sent an email with additional information for your reference,
Thank you and we hope we can work together on your store.
Best regards,
Boost team
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Dear Valued Customer,
Thank you for taking the time and giving us your feedback.
We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it?
We really hope to be able to fix this for you.
All the best,
Boost team
Amazing app with even better support. Worked with me continuously until I got the correct solution for our store! HIGHLY RECOMMENDED