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We’ve had a great experience using Boost AI across our e-commerce sites.
What really stands out is the support team. They are consistently responsive, knowledgeable, and genuinely helpful in resolving issues or guiding us through more complex setups. It makes a big difference knowing we can rely on them when needed.
Dear Montreal Lighting & Hardware team
Great to hear that Boost is delivering across your eCommerce sites and that the team has been able to support you with those more advanced configurations. That combination of flexible search, filtering, and hands-on guidance is exactly what we aim for as brands scale.
If there’s anything we can improve to make this a 5-star experience, feel free to reach out via live chat in your app dashboard. We’re here whenever you need us to keep everything running smoothly and optimized.
Boost team
Generally been good and support is responsive. Some bugs seem to have crept in recently which have deleted colour swatches and reviews from products on collection pages.. but they are fairly responsive to sort them out.
I really appreciate your immediate assistance whenever I have any questions，and the answer is very careful and responsible, it is really a good experience of an app.
Hi ZENOTTIC Eyewear team,
Thank you so much for your kind words and for taking the time to leave a review!
We're thrilled to hear that you had a positive experience with our service. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our customers.
If there's anything more we can do to make your experience even better, please don't hesitate to let us know. We are here to assist you.
Boost team
Boost AI has a lot of great features at a much better price than our previous search provider. Their support is pretty good and have been responsive to our many questions while getting configured, if a little slow (overnight responses). We have some issues, specifically around side-cart replacement on search pages (which is a pain). We're looking forward to whatever new functionality gets rolled out in the future.
The Boost app has been very useful for our search and filter. One issue is that it interacts weirdly with global-e integrations, but support was very helpful in solving all mishaps!
Hi Ted,
Thank you for your feedback!
We are thrilled to know that you find our support very helpful.
Our team is always prepared to go the extra mile to address any questions or concerns you may have and to offer you top-notch solutions tailored to your needs.
Sincerely,
Boost team
Support is always quick and really helpful, the search could be a little smarter however for the price it does the job
Hi there,
Thank you for sharing that our support team was able to help you personalize the search feature promptly!
As you have seen, our app can be easily customized to suit different business' expectations. We also keep improving our features everyday, including the search feature.
Thus, we really appreciate if you could share with us more about your suggestions via our current email thread.
We look forward to hearing from you.
Sincerely,
Boost team
They always respond, and I've always had any issues resolved. It may take a little longer during busy times, but they always get there.
The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.
great app, simple to use, but with lots of customizable options
It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website
