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Great customer service I just wish they had a live chat customer service.
Hi Revolucion Lifestyles Team,
We appreciate your kind words about our customer service!
We do provide live chat support, however, there may be times when an agent is not available immediately due to high demand. We're committed to continuously improving our service to better meet your needs.
If you have any questions or require assistance, please feel free to reach out or follow up with us through the live chat in the app dashboard or via email. We're here to help and look forward to supporting your business!
Sincerely,
Boost team
I really appreciate your immediate assistance whenever I have any questions，and the answer is very careful and responsible, it is really a good experience of an app.
Hi ZENOTTIC Eyewear team,
Thank you so much for your kind words and for taking the time to leave a review!
We're thrilled to hear that you had a positive experience with our service. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our customers.
If there's anything more we can do to make your experience even better, please don't hesitate to let us know. We are here to assist you.
Boost team
Boost AI has a lot of great features at a much better price than our previous search provider. Their support is pretty good and have been responsive to our many questions while getting configured, if a little slow (overnight responses). We have some issues, specifically around side-cart replacement on search pages (which is a pain). We're looking forward to whatever new functionality gets rolled out in the future.
Very helpful team and a great app. Lots of customization options too for the filters, so almost anything is possible.
Sajid, the developer, was extremely helpful and quick with the custom changes that were required! Thank you :)
Upon upgrading to the 2.0 theme, the app had a few issues. Customer support is great, and they were able to help and solve the problems we experienced. Great app!
The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.
The Boost app has been very useful for our search and filter. One issue is that it interacts weirdly with global-e integrations, but support was very helpful in solving all mishaps!
Hi Ted,
Thank you for your feedback!
We are thrilled to know that you find our support very helpful.
Our team is always prepared to go the extra mile to address any questions or concerns you may have and to offer you top-notch solutions tailored to your needs.
Sincerely,
Boost team
Support is always quick and really helpful, the search could be a little smarter however for the price it does the job
Hi there,
Thank you for sharing that our support team was able to help you personalize the search feature promptly!
As you have seen, our app can be easily customized to suit different business' expectations. We also keep improving our features everyday, including the search feature.
Thus, we really appreciate if you could share with us more about your suggestions via our current email thread.
We look forward to hearing from you.
Sincerely,
Boost team
We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine.
Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
Hello,
Thank you for your feedback!
We are delighted that you are seeing the benefit of using our app in optimizing product findability.
Actually, the sync between our system and Shopify is automatic via webhook mechanism. The process of a single webhook is almost instantly. However, it's not always the case due to some technical limitations, including there are some kinds of update that we don't receive any webhook from Shopify (https://community.shopify.com/c/Shopify-APIs-SDKs/Webhook-not-received-when-products-reordered-manually-in-a/m-p/546587#M36085).
With the intention of making these limitations less affect your site, we have activated the Quick Sync mechanism for your store. By doing this, our app will automatically trigger a quick sync every 3 minutes to update any modification you have made even though there is no webhook received.
Thanks again for taking the time to share with us! We always appreciate feedback and suggestions.
Wishing you every success!