Product Filter & Search

Product Filter & Search

by Boost Commerce

Boost Sales with Collection Filter & Smart Instant Search

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

1 - 10 of 16 reviews

TheStyleSoirée

I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code

Developer reply

March 27, 2021

UPDATE:
We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing.

We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans.

Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes.

We have sent an email with additional information for your reference,

Thank you and we hope we can work together on your store.

Best regards,
Boost team

===

Dear Valued Customer,

Thank you for taking the time and giving us your feedback.

We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it?

We really hope to be able to fix this for you.

All the best,
Boost team

Senita Athletics

BUYER BEWARE! Pricing moved up 300% without any change in service. Straight out of the predatory playbook!

Developer reply

February 21, 2021

Dear valued customer,

The price you mentioned is our premium plan for the Shopify Plus stores with high traffic and requires the fastest API response time. We have set up our dedicated premium infrastructure/servers for the premium plan to serve that purpose.

We have sent you the email regarding this matter and we are looking forward to hearing from you.

All the best,
Boost Team

Honeydewusa

Always hide items in my store and in my APP for no reason. Very bad for business! extremely disappointed!

Developer reply

September 24, 2020

***** UPDATE *****

Dear valued customer,

We would like to update the origin of the missing product issue on your mobile app. After investigating, we found out those missing products are published only in the Vajro Mobile App channel, which we do not fetch by default in our app system. However, our app is highly customizable and it could be configured to fetch products from any specific channels.

We are happy to work with you to make this integration works well. We are looking forward to hearing from you.

Best regards,
Boost Team

***********

Dear valued customer,

Thank you for sharing your feedback with us. We are deeply sorry to hear that you've had a negative experience with our app.

We hope you give us an opportunity to amend this for you and show you that customer satisfaction is our highest priority. We believe we could work together to make it run smoothly.

We have sent you an email to further work with you regarding this. Kindly could you please check it?

Looking forward to hearing from you

All the best,
Boost Team

Nemanja Nikolic

Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.

Developer reply

May 14, 2020

Hi Nemanja,

Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time.

We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out?

We look forward to hearing from you and more importantly, we do wish to win you back.

Boost team

Pet Life

MAJOR FLAW!

First of all I know how this goes, customer support doesn't respond with a solution to my concerns until a 1 star review is left. I will remove this review once the concern is addressed. Here is the concern:

My Filter APP is causing URL structural issues as they do with every website.
For instance when you select 1 or 2 options the URL is lengthy. It makes it harder to rank for certain keywords that are filter options. The issue is MASSIVE not SMALL by any means and it causes tremendous SEO problems. URL's need to be clean and my URL's are terrible. Anyone with the APP should simply look at their URL's when selection ANY filter menu options. THIS IS A PROBLEM!!

There are PLENTY of other websites with filter menu options that figured out how to customize URL's and this APP doesn't offer any possible way to handle this. I'm waiting on a customized resolution.

MESSY and Unnecessary URL'S are one of the most important SEO ranking issues one can encounter. I'm forced to limit my potential because of this APP and most people should be paying attention to this issue.

Also don't be fooled by any response below stating they're working on fixing the problem, once my issue is fixed I'll remove the review.

Developer reply

April 2, 2020

***** UPDATE *****

Hi there,

Just a quick update here since we got in luck in contacting you via email.
We have applied a general solution of shortening URL that I mentioned in #3 point below along with new features, ADA/WCAG compatible, and speed optimization on the new version of the app.

We can't wait to let you inherit all of these advance updates so please email us back and approve the upgrade work. We will implement them on a duplicated theme. No impact on your live theme is guaranteed.

Looking forward to hearing your response.

All the best,
Boost Team

*******

Hi there,

We appreciated your time to address the issue. The team takes your feedback seriously!

We understand your concern about the SEO and keyword ranking. We would like to inform that we have sent a couple of emails to explain the situation. However, we have not heard back from you since Mar 27, 2020. Here is the summary of our email:

1. We need to follow the Shopify standard URL, that it can have up to two collection levels.
2. We explain that our app is Faceted navigation and it's different with Sub-Collection. In all URLs created by our app, we all add "nofollow noindex".
3. Also, we have given out a solution which will convert the main Tag created by our filter option to the URL with the following format: collections/xxx/selected_tag.

We are looking forward to your reply! And stay safe!

Dust Arrest

Conflict with default shopify showing NaN and pagination not working. Poor dev docs. I cant understand

Developer reply

September 25, 2019

Hello,

Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.

With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.

All the best

dropthetee

We installed the app to make the store more intuitive for browsing shoppers. Unfortunately it broke the search function, even after it had been removed. There are remnants of the code after disconnecting it.

Developer reply

August 7, 2019

Hi there,

Thanks for your feedback! I'm sorry to hear that you encountered an issue while using our app.

Since we haven't had a chance to be informed about this issue from you yet, I'd like to say thank you for raising it now. Our team is in touch with you to check this issue shortly via the email channel.

Meanwhile, should you have any else questions, comments, or concerns, please don't hesitate to contact us via email support@boostcommerce.net, we are willing to assist.

All the best,

Jenn from BoostCommerce

Goodwin Smith

Worst app, I have used on the store. This app does not support multi currency. The search and filter results dont change currency. Contacted support and gave them access to my store for them to edit. Nothing happened, emailed on numerous occassions, with no reply. Would not recommend.

Developer reply

June 20, 2019

Hello,

Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.

We'd communicated before and fixed the problem, so I'm assuming there must be a glitch in communication. We have been working hard and assure that our app can now support the Shopify Multi Currencies very well.

We've also been reaching out to you many times via email since then yet we haven't received any further feedback from you. Could you please kindly check your inbox so we could assist you further regarding this feature? Please also check your spam folder just in case all emails went there.

At BoostCommerce we'd want nothing more than to have our app work flawlessly for merchants and give you the best support service we can. We would love to make things right if you give us another chance.

All the best!

Scenic Bridal Things

This app impacted all of my products appearing in my store. While adding products I always view my store and noticed some were missing. I decided to delete the app only to discover my store did not revert to the original settings. I do not recommend this app because of the possibility of having missing products,

Developer reply

September 13, 2019

Hello,

Thank you for sharing. I'm sorry to hear that you encountered issues while using our app.

Actually, we have the "Sync Now" function to let you trigger manually from the app admin page. We have just enhanced it far better with the Quick Sync feature so any inconvenience should not be reoccurred now.

We assure that we have no intention to keep our code in your site after uninstallation as we commit strictly to the privacy policy and secure data. Also, we always send an instruction email to revert setup and remove all our elements.

Thank for trying our app and please let us know if there's anything else we can help!

Arova Kitchens & Bathrooms

We use the Prestige theme. This app simply doesn't display anything to our collections. A waste of time and money

Developer reply

September 8, 2019

Hello,

Thank you for the feedback. I’m sorry for your negative experience with our app.

Since we were failed to connect to you via email earlier and we couldn’t reply to this feedback until recently this function was released, allow me to follow up here once more time.

We checked the problem carefully and it seems like all the filter options has been disabled manually by mistake, hence you didn’t see anything from your collection. We have also successfully integrated and fully supported the Prestige theme now. Therefore, please let us know if we could help get it resolve for you.

Many thanks and hope to hear from you again soon!

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