Boost AI Search & Filter , 1,837 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered search, merchandising, and intuitive filtering capabilities. They appreciate its seamless Shopify integration, easy customization, and control over product display and ranking. The analytics dashboard is praised for providing valuable customer insights. The support team is frequently commended for their quick and efficient problem-solving. The app is noted for enhancing site search and collection page filter functionality, improving the customer shopping experience.
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This app is an absolute disaster, hands down the worst we've ever encountered. The customer support is a joke; they are completely unhelpful and seem indifferent to our issues. Installing this app was a colossal waste of time and money, and we regret ever giving it a chance. Stay away and save yourself the frustration!
Dear Eye on Design Team,
Thank you so much for sharing your feedback. Please accept our sincere apologies for the inconvenience this has caused you. It's never our intention to make you feel this way.
We understand your concern regarding the collection layout after you upgraded the new theme version and integrated with the app. Our technical agent responded to your email explaining the situation and suggesting a solution within the same day. We are well aware that time and details are crucial in the business world. However, at some point, we are so sorry that it does not reach your expectation. We do value your input and will go all out for improvement.
We all are on hand whenever you need assistance and are eager to support you as quickly as possible to ensure your continued satisfaction with our app.
Best regards,
Boost Team
This app was good, until their recent version updates. We have dealt with numerous issues since, including incompatibility with theme edits, caching problems, speed/performance, and styling changes that have affected our websites majorly. Avoid at all costs, at least until they resolve their many issues at present.
Like all the others absolutely terrible, countless hours of fixing all the problems this app has caused with the theme, collection pages and more. Not worth the hassle much better search apps out there.
Hi Embrace Sports Team,
Thank you so much for taking the time to provide us with feedback.
We are terribly sorry to hear you have faced such issues with our app.
Unfortunately, we didn't have a chance to sort out these issues for you as we have not received any support requests from you yet. However, we are willing to help you overcome these problems so we have contacted you via email offering our assistance.
We are looking forward to your reply and will be happy if you decide to give our app a go again.
All the best,
Boost Team
Destroyed all shop theme. Be careful don't use it because then you will pay developers to return everything back
Hello team Rock-n-Walls team,
We hope you are doing well! We apologize that your initial experience with our app was not up to your expectations.
However, we are determined to fix this and ensure your satisfaction. Our experts already had a plan to set up the app seamlessly on your duplicate theme, so you can relax knowing everything is taken care of and just review later.
Therefore, kindly help us to check the email so we can proceed, then you can leave it to us.
Best regards,
Boost team
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team,
Thank you for your feedback. We apologize for any inconvenience and understand your frustration.
To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared.
We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have.
Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment.
Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further.
Kind regards,
Boost Team
We used this app mainly to split variants of a product into individual products on a collection page. Problem is with every launch, the products do not display for a long time after you publish them. For example today we publish two products 15 minutes early to give plenty of time for the products to be displayed before Launch. 30 minutes post launch the products were still not displaying. thats 45 minute delay. it happens everytime we launch a product or a collection. It is completely unacceptable. Today is the last time. I will be uninstalling the app, Never recommending it. If i could leave ZERO STARS i would
Dear Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. We have sent an email to investigate further this concern but have not heard back from you. Would you please check it?
We would appreciate the opportunity to speak with you and hope to be able to resolve this as soon as possible. Your kind collaboration is much appreciated!
Sincerely,
Boost Team
I am writing to bring to your attention an issue with your product that has caused significant harm to our business. Specifically, due to poor coding practices during work on our theme, a piece of code was left behind that has prevented Google from indexing our collection pages, prevented Googlebot from following any links on the page, and prevented descriptions from appearing below the page in search results. Additionally, this code has prevented caching of the page.
I have sent images to you so that demonstrates the issue. As you can imagine, this has had a detrimental effect on our SEO efforts and has cost us thousands of pounds. We need this issue fixed as soon as possible.
Furthermore, we would like to know why this issue occurred and what steps will be taken to ensure that it does not happen again in the future. We also expect to be compensated for the damage caused by this mistake, as our trust in your product has been broken and we no longer have confidence in it.
If this issue is not resolved immediately, we will have no choice but to repair the issue ourselves, remove your app from our store.
I have also notified Shopify of this issue and have asked them to take action against your company.
Please respond as soon as possible with a resolution to this issue.
Hello Mo and team,
Thank you for your patience and kind collaboration as we worked on your SEO and technical concerns/requests. We will do our best to keep such issues from happening again in the future.
We want nothing but for you to have a great app and service experience with us. So please do not hesitate to reach back to us if you need our assistance. We are always ready to help.
All the best,
Boost team
This app destroyed my theme, and when i went go change it back the default filter was not working on my phone. Plus they force you to upgrade if you have products over 1000. This is BS. Text me on WhatsApp at 4438546217 to get my issue fixed asap
Dear our Valued Customer,
Thank you for bringing this to our attention.
We are very sorry to hear that you did not have a great experience. Upon investigating, we could see that the issue is not related to our app and we have also helped fix it for you. We have just sent you an email with more information. Would you please check it?
Regarding the plan upgrade, we would like to share our Plan price frame here (https://help.boostcommerce.net/article/422-plan-price-frame). All the information is transparent on our website for your reference before subscribing to our app.
We would appreciate the opportunity to speak with you and hope to be able to further explain this to you.
Sincerely,
Boost team
I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it.
Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Hi Electric Kicks team,
Thank you so much for taking your valuable time on raising this concern with us.
First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration.
- Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team.
- Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side.
We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated!
Kindly,
Boost Team
I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.
Hello,
Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.
With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.
All the best!