Product Filter & Search

Product Filter & Search | Reviews

by Boost Commerce

Leverage Product Filters & Search for Holiday Sales

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

1 - 10 of 21 reviews

Frank about tea

This app distorted the loading of products for all my iPhone-users. The code was very much hidden and after deletion, uneasy to detect that this was the problem.

Developer reply

October 1, 2021

Dear valued customer,

Thank you for reaching out and for giving us your feedback, it really matters to us.

We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to support you.

With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.

In addition, please let us know should you have any other questions, we are always around here happy to help.

Warmest of regards,
Boost Team

Sample Haus Anything

If you are like me and periodically like to make new collections and sell items from the new collection on the same day, I would steer clear of this app. They have been having issues with their sync function for quite a while now making it to where new collections do not display any products. They have assured me in the past that this is a temporary issue that they are fixing, and yet it persists. If you are more of a planner and your collections are made a while before you will ever send traffic to them, then this app may serve you well.

Developer reply

August 18, 2021

Our Dear Customer,

Thank you for reaching out and for giving us your feedback, it really matters to us.

We're truly sorry that you are experiencing some issues with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to support you.

With your kind cooperation, we are investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site.

In addition, please let us know should you have any other questions, we are always around here happy to help.

Warmest of regards,
Boost Team

The Rotten Fruit Box

I think this app will do what I need it to do. Unfortunately, customer support has been horrible. I have asked them to look at three simples things and after about 10 emails exchanged I don´t think they even understand the issues I have raised. We are just going back and forth and around in circles.

Developer reply

July 29, 2021

Hello,

Thank you for reaching out to us and I am sorry that you are experiencing some problems with our app but of course, we are here to support you on this.

With your kind cooperation, we are under investigating this issue and will try to figure out the best solution in earning back the flawless performance on your site. We will keep following up with you via our current email thread.

All the best!

Redwood Fashion

I do not like, that the app wants the entire order and client information, although this is not required for a product and search filter!
This data is most likely sold and therefore I cannot recommend this app and this kind of data greed!

Developer reply

June 17, 2021

Dear valued customer,

Thank you for taking the time for giving us a review!

Please understand that we take the Privacy matter seriously. We wish to be clear that our app does not read/store and sell the personal data as well as other information of the customers.

Regarding the Order permission, it is required for the Analytics feature to see the search/filter performance that contributes to your sales. From the analytics feature, you can optimize your product listing and structure to increase your conversion rate. Besides, customer personal information in orders is opted out during webhook processing. No store customer's personal data are being sent over to our app.

Furthermore, as transparently clarified in our Privacy & Compliance Policy of Boost Commerce document (https://help.boostcommerce.net/article/341-privacy-compliance), our app provides a setting for you to disable the Analytics feature and Orders permission. In order to do that, please follow this guide https://help.boostcommerce.net/article/488-how-to-enable-view-orders-permission-for-analytics

Your data are firmly secured with us, we only use these data to make the app work on your store and have transparently published these in the Privacy Policy (https://boostcommerce.net/pages/privacy-policy), Data Processing Agreement (https://boostcommerce.net/pages/dpa) and GDPR (https://boostcommerce.net/pages/gdpr) on our website. This has been explained in the onboarding process when you installed the app and accepted those terms & conditions.

We've reached out to you via email to address your concerns in details, please feel free to share with us should you need further support on this matter.

Thank you and we look forward to hearing from you soon.
Boost Team

SKAPE

I used this app for product filtering on my shopify store. In comparison to other apps that provide product filtering I have to say this one is slightly more difficult to use and also the price is much higher so would not recommend it because of this as there are better options on the market available. This app also impacted on the visibility of newly added products to my store which was a big issue as customers were not able to find all our products that should have been available. After speaking to Shopify technical department they had said the app had made changes to the code of the theme I was using which was causing the issue. I then had to revert to original version of the theme and rebuild my store again which was such a pain and waste of my time. I would not use this app as it could potentially cause big problems for your store as it did mine and there are also in my opinion much better alternative options available.

Developer reply

April 15, 2021

Dear valued customer,

Hope you are doing well! We have been trying to get in touch with you a few times but haven't heard from you just yet.

The issue with your new products' visibility was happened because you have exceeded the product quantity limit under your current plan (we have published the pricing policy and each plan's particularities on our website as you might already know at https://boostcommerce.net/pages/pricing). We have sent several notifications in-app as well as via email to inform you about this in advance (as describing on our Help Center: https://help.boostcommerce.net/article/425-what-happens-when-the-plan-exceeds) but unfortunately they couldn't catch your attention.

Nevertheless, we appreciate your feedback and we are truly sorry for the inconvenience caused. We would love to win you back and provide you a much better experience in the near future. We are just an email away and always more than happy to support you whenever you're in need.

Best regard,
Boost team

TheStyleSoirée

I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code

Developer reply

March 27, 2021

UPDATE:
We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing.

We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans.

Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes.

We have sent an email with additional information for your reference,

Thank you and we hope we can work together on your store.

Best regards,
Boost team

===

Dear Valued Customer,

Thank you for taking the time and giving us your feedback.

We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it?

We really hope to be able to fix this for you.

All the best,
Boost team

Senita Athletics

BUYER BEWARE! Pricing moved up 300% without any change in service. Straight out of the predatory playbook!

Developer reply

February 21, 2021

Dear valued customer,

The price you mentioned is our premium plan for the Shopify Plus stores with high traffic and requires the fastest API response time. We have set up our dedicated premium infrastructure/servers for the premium plan to serve that purpose.

We have sent you the email regarding this matter and we are looking forward to hearing from you.

All the best,
Boost Team

Harford Road Liquors

This app destroyed my theme, and when i went go change it back the default filter was not working on my phone. Plus they force you to upgrade if you have products over 1000. This is BS. Text me on WhatsApp at 4438546217 to get my issue fixed asap

Developer reply

June 20, 2021

Dear our Valued Customer,

Thank you for bringing this to our attention.

We are very sorry to hear that you did not have a great experience. Upon investigating, we could see that the issue is not related to our app and we have also helped fix it for you. We have just sent you an email with more information. Would you please check it?

Regarding the plan upgrade, we would like to share our Plan price frame here (https://help.boostcommerce.net/article/422-plan-price-frame). All the information is transparent on our website for your reference before subscribing to our app.

We would appreciate the opportunity to speak with you and hope to be able to further explain this to you.

Sincerely,
Boost team

Honeydewusa

Always hide items in my store and in my APP for no reason. Very bad for business! extremely disappointed!

Developer reply

September 24, 2020

***** UPDATE *****

Dear valued customer,

We would like to update the origin of the missing product issue on your mobile app. After investigating, we found out those missing products are published only in the Vajro Mobile App channel, which we do not fetch by default in our app system. However, our app is highly customizable and it could be configured to fetch products from any specific channels.

We are happy to work with you to make this integration works well. We are looking forward to hearing from you.

Best regards,
Boost Team

***********

Dear valued customer,

Thank you for sharing your feedback with us. We are deeply sorry to hear that you've had a negative experience with our app.

We hope you give us an opportunity to amend this for you and show you that customer satisfaction is our highest priority. We believe we could work together to make it run smoothly.

We have sent you an email to further work with you regarding this. Kindly could you please check it?

Looking forward to hearing from you

All the best,
Boost Team

Nemanja Nikolic

Very overpriced for the service provided. Lack of flexibility by the customer service. I was disappointed and I will not use this product.

Developer reply

May 14, 2020

Hi Nemanja,

Thank you for sharing your experience while using our app and we are sorry that it failed to meet your expectations this time.

We feel awful that unexpected misunderstanding caused this inconvenience. Our representative has just emailed back and followed up to get your all concerns sorted. May you kindly check it out?

We look forward to hearing from you and more importantly, we do wish to win you back.

Boost team

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