UPDATED After writing the review the tech support fixed my issue and the website is working fine. Hopefully the filter wont break my website again and customer support helps. Thank you
Thank you for taking the time and giving us your feedback.
Our technical team will look into it and inform you as soon as possible a better solution for your concern.
Also, please let us know should you have any other questions, we are always around here happy to help.
Longdan Official Online Store
Good app, the dev is a little slow in their response but also very earnest and committed to their work. Would recommend to my co-worker shop the next time someone try to build a online store using Shopify as well.
April 1, 2021 (Fixed) - Thank you. I hope this problem will not happen again. ----
April 1, 2021 - This problem is back! PLEASE FIX. Thank you.
Thank you very much for the QUICK RESPONSE and RESOLVING the issue. ------------
This problem happens again. Please FIX. Thank you very much. - 13Mar2021
Thank you very much for the QUICK RESPONSE and RESOLVING the issue.
---->> It's not updating pages properly. Visit alhafidh.com and you will see. Please fix. Already removed the promo. It show the removed one in split second and the old one comes back. https://alhafidh.com/collections/wall-mounted-split-ac. But if we do a search it shows the updated one - It's not updating pages properly. Visit alhafidh.com and you will see. Please fix. Already removed the promo. It show the removed one in split second and the old one comes back. https://alhafidh.com/collections/wall-mounted-split-ac but if we do search it shows the real-time status of the products. https://alhafidh.com/search?type=product&options%5Bprefix%5D=last&q=wall+mounted+split ---
We sent requests many times.
We appreciate your kind collaboration and thank you for giving us the chance to configure the issue and correct them for you. We will continue improving our service constantly and offer you the best support we can.
In the future, if you need anything else please don't hesitate to reach out to us via Chat or Email at firstname.lastname@example.org. We will always be happy to assist you.
Great Support team. I have an issue with the pagination and sort in Product listing page. Support team response quick and fix it. Nice work.
Bet Am Shalom
When I had issues, the team stepped in beautifully and totally supported me. Great support group. Thank You Boost Team.
Andy & Evan
We've been using this app to make our navigation and search easier for customers. It's made our user experience 5 times better. Support team is very helpful as well.
Hola buen día, utilice su app y lamentablemente la quite y ahora no se quita de mi tema, me pueden ayudar por favor ya que tiene un funcionamiento diferente desde que la desinstale. Sin embargo me ayudaron en todo momento y resolvieron mi problema. muchas gracias
Thank you for sharing your feedback with us and apologize if your experience was unpleasant.
We have just sent you an email to ask for your kind collaboration so we could investigate more this issue with you and explain further your concerns.
We really hope to be able to amend this for you.
Looking forward to hearing from you.
All the best,
This app is really great in terms of the flexibility it gives to manage the filters and how they will look. And still if you want some customization, the support team is there for you!
Just one thing that I personally didn't like was the requirement to press the "Sync" button every time we make changes to any product in order to show those changes on the front-end. There should be an auto-sync option.
But apart from that, definitely recommend this app.
Thank you for sharing your concern with us!
Basically, you don't have to manually sync every time you make changes to any product because the sync between our system and Shopify is automatic via a Quick Sync process.
By default, the process runs every three minutes to check and update any modification you have made. Please note that all updates from a store are queued and processed one at a time so it could be a little bit delayed if there are a lot of updates (like thousands) in the queue.
Our representative already reached out to you via email to explain further on this concern. May you please check it?
All the best,
Great app, custom filter trees can be confusing however support is fast always happy to assist. Would recommend.
France & Son
The app works well and the support is fast and great. The only negative is there's no synonym function, which is pretty important for my business and improving our user experience. When they add synonym control, then I'll upgrade to a 5 star.
We appreciate you taking time to follow up this feature. As we fully acknowledge how the synonym does sound helpful to the customer once it's launched. Our team's work is ongoing to build and enhance this feature. We will try to get it released within this quarter along with other advanced ones. Please stay tuned with us!
Livia from BoostCommerce