Overall rating Based on 461 reviews
France & Son
The app works well and the support is fast and great. The only negative is there's no synonym function, which is pretty important for my business and improving our user experience. When they add synonym control, then I'll upgrade to a 5 star.
We appreciate you taking time to follow up this feature. As we fully acknowledge how the synonym does sound helpful to the customer once it's launched. Our team's work is ongoing to build and enhance this feature. We will try to get it released within this quarter along with other advanced ones. Please stay tuned with us!
Livia from BoostCommerce
We love this app for our filters and search. We were able to get the filters we wanted with no sacrifice for design. However, we hate that it does not recognize changes to products or collections and forces you to sync every time you move something around in a collection for it to be recognized in the Online Store. If you use manual sort in your collections, this aspect is kind of a nightmare. Support was able to reduce the amount of time before it auto-syncs, but it's still a hassle. We've used another search app in the past and it had no impact on collections. If new products were added, we manually synced and that was fine.
Overall, great for filters and search, which is what it's for but HATE the issue it's caused for merchandising.
This app is really easy to customize! We've only been using it on the website for a few weeks, and it just works like a charm.
After now trying the app for a good 2 weeks I have come to really enjoy the app, at the beginning there were some challenges setting up but Tony's customer service was extremely quick and helpful, he also explained more in depth as to how the app works and why there were some limitations due to how Shopify collections are setup.
I give the app a 5 for customer service and overall 4 just because we had some hiccups during setup but everything was fixed.
We had switched from another app to this one, mainly to be able to select multiple items within a filter category. However, there were other limitations that made us decide to switch back.
One, in particular, was how the category scrolling worked on mobile. It puts a scroll within a scroll right down the middle, making for some awkwardness in thumbing through a collection page. Also having to manually customize filter categories is problematic where dynamic updating of new categories is needed. Customer support was responsive, though delayed, and then it disappeared when we tried to drill down further into our needs.
All that said, I do appreciate the work of app developers like this one...and in fact this still may be the filter app for you. It just wasn't for us.