GeoStock Inventory By Location , 75 reseñas
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We have 10 retail stores, and we were looking for something simple, straight to the point, and easy. I LOVE IT! and the app support are very fast and helpful!
Great app but fantastic customer service. We had an issue with the app working on mobile but within hours of my complaint, the issue was resolved!
Lets your customers know exactly where their orders will ship from. Great features and if you need to customize this app Thomas is more than willing to help out. Fastest support I've experienced.
This app has really helped us in being transparent with our customers. We can let them know before checking out which products are available where, and control their expectations to ensure they have a great customer experience. Tom has been very helpful and responsive to our customization requests. Overall great app and team!
UPDATE: Be careful with this app developer. When we didn't change our review as demanded they came to our Facebook page and left a recommendation "Thomas Lang doesn't recommend 'Send a message last week, got no response to my email". Very unprofessional. Has been reported to shopify. I don't like to leave a bad review but I have been trying for 5 days to get support with this app and no one will respond. Looks like it could be a good app but the support is awful.
UPDATE:
Hi there, I have contacted you directly after your review, you have been waiting not more then 1.5 business days before you left a one star review.
After I apologized for the wait we have spent 2 hours customizing the app to your requests, and I offered to do this for free because I wanted to have a happy customer, as that is what I always want, to help customers.
I never demanded you to change the review, in fact you sent us this message over chat:
"I am willing to change it if I can get support."
Once we spent the 2 hours, we requested for you to review our changes in the duplicate theme, and did not hear from you for 7 days. I have sent several chat messages, and emails to different accounts, but no reply, then you uninstalled our app without ever contacting me, that's just unfair and rude.
A collaboration needs to work 2 ways, it´s not just you listing demands, and leaving 1 star reviews if you feel like you are not being helped fast enough.
I know I should be more professional, and I will remove the 1 star review on your facebook. Forcing developers to do work by placing one star reviews is not what the review system is for, the review system is there to let other merchants know if the application is useful to you. you have never tried our app, but decided to leave the review on our listing page.
we try our best to help everyone as fast as possible, and from the other reviews you can see we do a pretty good job. But at the end of the day we are human beings too, in a different timezone, we are not around 24/7.
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Hi!
As discussed over live chat yesterday, you have sent a message to us on friday, which was 1:20am our local timezone.
Since in the weekends we are short staffed, we only take on emergency requests not new intergrations.
We are currently working on setting up the app as you requested, and will let you know once it's completed.
Best Regards,
Thomas.