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App itself is fine.
There is no support. Developers did not read my email and asked me to explain the problem again then took a month to reply to my email.
Hi there, I have no idea what went wrong here, did I reply to your email?
we are available daily on live chat, and try to help everyone as soon as possible, however we can only help you if we have the needed information, so if anyone asked for an explanation then I expect we did not have enough information to help you.
If you have any questions you can email me directly on thomas.lang@tom-it.nl
Incredible App! And incredible support! Tom was very helpful and the app overcomes a significant hurdle of Shopify, by showing multiple location inventory stock levels. Would definitely recommend.
This app works great. Inventory information is returned quickly and consistently with little to no downtime. The team helped us with a very custom use case, and the experience was fast and hassle-free.
Who is Tom and how can I reach the support team? we've sent messages to this app with no replies, and a chat bot that led us to this: "In order to keep the subscription price low, we rely on our users to manage the app themselves." Am I missing something here?
Hi there, I'm sorry that you are having trouble getting in touch with the support team.
We understand the installation instructions might be a bit confusing at the moment. To resolve this, we're currently working on adding an automated installation system.
In the meantime, we indeed rely on our users to place the code snippet into the template themselves. However, if you encounter any other issues with the app, please do reach out!
Quck and good help from Tom. I am not using all features of this app but it works without issues (I only needed a little bit of help to format the text differently).
This app is so useful for those who have more than one location! The support is wonderful. They helped us upgrade the app and integrate it into our store! Highly recommended!
NEW updated: Got troubles with other apps but this app's support is great in helping me resolve the issue. Very happy to continue using this app for over a year now. Absolutely essential app for businesses of multiple locations online and off. Great support and responsive.
EXCELLENT, AWESOME! I never write reviews, but this app really deserves it. very customizable and very useful. great job!
Thank you!
This app is extremely useful and Tom and the support team went ABOVE and BEYOND WHAT i need, they really care about their customers and product. If you have a complex multi store app and need to access more complicated data this app is for you !
Absolutely top notch customer support. After unsuccessfully dealing with countless apps this was a great relief. Something as simple as adding product inventories shouldn't have me pulling my hair out.
Customer service with most apps is decent but this was over and beyond any I had dealt with before.
I added the app, got into a little snag, clicked contact us, within a minute I was reached out to by the developer who told me they would handle it. Within a couple minutes the setup was done and I was even sent images of the end result to confirm it met my expectations. I was in need of slightly bigger text and "Yes no Problem" was the response, another minute went by and I was all setup ready to go.
Sounds like I am being paid to say this actually maybe I will reach out for a little kick back but absolutely the best app experience I have had on Shopify. Developer well done and I wish you all the best.