Amplify | Bundles & Upsell

BEWARE! While this app might function well, the developers are out for a money grab. Don't be lured by the FREE trial. We deleted the app TWICE, only to learn that it was still active and we were being charged for it for over 2 years, while not utilizing it on our site. On top of it, they increased the monthly charge from $49 to $99 without any notice!

Granted, we should have caught this earlier, but the way app charges are billed through Shopify, they are often buried amongst other charges, such as shipping and marketplace charges.

Once we realized there was a consistent charge, we asked the developers for a billing statement, which they initially refused to provide, and then only sent a screen shot of the last 6 months. We explained to them that the app was not being used on the site and the test bundle we created was not published, but they refused to partner with us and would not consider any refund.

There are SO MANY bundle apps out there, so it would seem like customer service and partnership would be a standout quality for a company that is supposed to support businesses of all sizes.

Very disappointed by lack of professionalism and care.

We’ve been using this app for over a year, and it used to work very well — the features were solid and the customer support was responsive.

However, over time, the support quality has declined significantly. It's getting SOOOO EXPENSIVE. Recently, response times have become extremely slow, which is very concerning for a tool that directly impacts site performance.

Today, the app even caused our cart to crash, which affected our entire day’s sales. This is unacceptable for a production environment.

We’ve since uninstalled the app and will not be using it again.

If you're running a serious e-commerce business, I would strongly recommend caution before relying on this app.

1) Found bugs that were causing serious issues with our store. Customer service (Samuel 5/5 stars for effort) fixed the issues eventually.

2) Pricing was $49pcm, and within a couple of weeks of using it we were nudging the next payment 'level', which would have been $199pcm.

3) Today (19th Feb 26) got an email to say our pricing was to increase (in the next 2 weeks) to $99pcm, with the new level at $249 (or $299 I think)

No thanks. Pure GREED.

Widget didnt sync at all with the website contacted support over several hours and at somepoint they blocked me from contacting them

We have been using this app for more than four years and were most of time very satisfied with app functionality and support. Within the last 12-months our prices were raised twice even though we were on a lagacy plan and our volume didn't change. Someone would assume Amplify would be interested in keeping long-term customers by at least offering different tier based options but that does not seem to be the case. The app also did not add any new functions that would justify that steep increase to $100/month. It just seems to be pure greed since the ownership change from PickyStory to Amplify.

Amplify (Bundles) caused repeated pricing and cart failures on our high-volume store. Bundle prices took 4–15 seconds to load, then often reverted to full price in cart; the cart also buffered or failed to load. Hotjar recordings confirm the issues. During this period our conversion rate fell ~40% with no other site changes. Support was circular and slow: two unhelpful chats, a sales call that couldn’t help, then an email asking me to restate everything instead of reviewing history. We switched to Fast Bundle, whose team fixed customisations instantly. Not recommended.

We generated close to $900 revenue but also paid $900 per month - which resulted in a major loss. This was not known to us and the team has refused to issue any refund.The experience has been extremely disappointing. Product has a lot of bugs in terms of look and feel, and internally some basics are not put in place.

we have so many problems with this app. it is a continuous stream of technical problems, we have to pause our marketing efforts when their bundles break again. happens many times during the weekend and they dont even email back then. and that for such an expensive app
do not use this terrible app. is the only thing i can say. the tech is bad. their support team is kind, but the core product, which is an IT solution, is really bad and unstable costing you so much money as a business owner.

I left a 5 stars reviews in the past, because their customer service is excellent and the app is very easy to use. When it comes to charges, though, they are not so excellent. I would be happy to pay whatever the charge if they bring me business, but as a matter of facts thay have charged me for something has nothing to do with their business. For example, I set with them a Minimum spend amount of £50 to get free shipping. I have a product (one single product, not a bundle) that costs £52, so they have charged me because they consider every amount over £50, even though that sale doesn't depend at all from their work but it's the price of my product. And also, it happened that one customer bought one single product (clearly it's not a bundle, nor an upsell nor a cross sell) and when I asked explanation they told me that the customer bought it from their cart. Well, I deactivated the app.

L'App nasceva con pricing policy basata sulle revenue prodotte dai bundle, da settembre 2025 invece il costo base è di 49.5$ anche in totale assenza di attribuzioni, la funzionalità di bundle fornita è da valutare bene in base alle revenue prodotte.