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We’ve been using this app for over a year, and it used to work very well — the features were solid and the customer support was responsive.
However, over time, the support quality has declined significantly. It's getting SOOOO EXPENSIVE. Recently, response times have become extremely slow, which is very concerning for a tool that directly impacts site performance.
Today, the app even caused our cart to crash, which affected our entire day’s sales. This is unacceptable for a production environment.
We’ve since uninstalled the app and will not be using it again.
If you're running a serious e-commerce business, I would strongly recommend caution before relying on this app.
1) Found bugs that were causing serious issues with our store. Customer service (Samuel 5/5 stars for effort) fixed the issues eventually.
2) Pricing was $49pcm, and within a couple of weeks of using it we were nudging the next payment 'level', which would have been $199pcm.
3) Today (19th Feb 26) got an email to say our pricing was to increase (in the next 2 weeks) to $99pcm, with the new level at $249 (or $299 I think)
No thanks. Pure GREED.
our customers seem to love the bundle pages where they can combine their own bundle. also the customer service is absolutely wonderful! the app is super intuitive, too.
Widget didnt sync at all with the website contacted support over several hours and at somepoint they blocked me from contacting them
We switched from Rebuy to Amplify, and the transition was incredibly smooth and fast. The developer team made everything easy — especially Carlos, who communicated clearly and completed all app customizations we asked for! Highly recommend!
Been working with Amplify for over 2 years, and it keeps getting better. Great product, great customer service!
carlos's customer service was amazing, he helped me so quickly!
Después de un mal inicio, el servicio de atención al cliente fue totalmente profesional y consiguió darle la vuelta a la tortilla, hoy en día estamos encantados con la solución y seguiremos utilizándola en el tiempo
Hi,
It seems you unsubscribed from our emails, which is why you haven’t been receiving any updates from us.
We reached out to assist you in resolving the issue. Feel free to contact us via the live chat in the app or simply reply to this email.
The PickyStory Team
Amplify is great - Carlos is a rockstar on the support team. Highly recommend.
We have been using this app for more than four years and were most of time very satisfied with app functionality and support. Within the last 12-months our prices were raised twice even though we were on a lagacy plan and our volume didn't change. Someone would assume Amplify would be interested in keeping long-term customers by at least offering different tier based options but that does not seem to be the case. The app also did not add any new functions that would justify that steep increase to $100/month. It just seems to be pure greed since the ownership change from PickyStory to Amplify.
Thank you for this incredible review. Happy growth with PickyStory!