Bundles & Upsell | PickyStory

The app itself wasn't performing superfluously, but customer service was great. Mary from the support team went out of her way to ensure my problem was solved.

Bedste service, vi bruger denne app til at lave pakketilbud samt styre vores lager. Der er mange muligheder for at customize.

So far I am enjoying this app for my Shopify store. I had a query and the customer representative, Guram was able to assist me, and answer my questions.

I used the app for mix & match, great support Leizel helped me through, thanks again. Good aps so far.

Never had better support!
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Huge bug on their own features regards pricing a bundle fixed during checkout. In the cart is shows the sum of products, and not the bundle price which is confusing for users. Highlighted this issue, got a reply that their developers are in Ukraine.. A day later, got feedback from a developer, that there was no issue. Shared print screens then he added random text during the checkout process of a user, which was completely not asked for. Highlighted the issue again, to please remove this. Then they directed me to their UI to inactivate a piece of text, which was never asked for. Sorry, but this is not how you treat your users who are helping you to solve a important bug.

This app is awesome and customer support is always there to assist. Highly recommend you give this app a shot!

tldr: An app that kinda works, but with major flaws in the bundling setup. Developers also have no interest in resolving bugs with customer service that just puts you on hold for months. Not recommended.
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1. Our Use Case:
- We are a bedding store that sells almost everything through bundles from bedding sets.
- We tested many apps and Pickystory does help to circumvent the 100 variant limits with a decent bundle setup (Product as a bundle with variants).
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2. Our subscription:
- We moved to a Flexible plan priced at $189/mth + a % fee on revenue generated by the app.
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3. Functionality Flaws
- The app does help to provide the product as a bundle feature with inventory sync to allow customization and selling multiple products as one. It helps to bypass the 100-variant limit faced by other apps when you bundle multiple products with huge variants.
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- However, it comes with flaws that will affect your CONVERSION:
a) If your bundle has 3 products A+B+C with a total price range of $300-$650, it will always show up as $650 as the compare-at-price, discounted with a code to the current A+B+C price, minus the bundle discount.
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Example: A1+B2+C2 (Variants) = $400 - 25% Bundle discount makes it $300.
In cart/checkout, it will show up as: $650 with a total of 46.15% discount to make it $300. This becomes confusing for your customers.
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An ideal setup should show it as a $400 compare-at-price, with a 25% bundle discounted to $300.
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Understandably, the above can't be changed because it's how the app works.
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b) When a bundle is added to cart, they are unable to display the individual items of the bundle in the cart-drawer. Customers have to go /cart page or /checkout page to get an idea of what individual products & variants they selected in their bundle. (Assuming your cart page shows item-properties).
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This was tested with Pickystory's Cart Drawer and even after 2 months of request that they were looking into it, there was no update. I had to switch to an external cart who were able to integrate the item-properties in.
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It's amusing that the cart drawer provided by the bundle app does not build in a functionality to help make bundle purchases clear.
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c) Bugs
- There were certain bugs that were not store-breaking but affects conversions. For example, our products in a bundle contains up to 8 colours. When using their color swatches, once you exceed the first row of swatches, it creates a bug where by the order of the color swatches gets messed up.
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The issue was raised around June, til to date after countless emails, they are still 'working on it' because the developers are busy releasing 'new' features.
Among this, there were other bugs as well that we had to try to resolve in house since we couldn't rely on them.
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4. Customer Service
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As above on the 'bugs' issue. With the price we pay, we expect at least some sort of resolution on bugs we faced. However within a 2-3 months timeline. nothing was resolved.
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They are good at providing 'Calls' or fast-responses but essentially just contains the follow message: "I have checked with the team and they’re still working on the inquiries. We understand the urgency and our team is doing everything we can."
^ We've seen this message multiple times over a 2months period.
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In most other apps that we pay much less, we experienced way better dev support. Some devs even offered to workaround their apps to improve compatibility with flaws of Pickystory.
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4. Final Thoughts
NOT RECOMMENDED for stores that relies on bundling as it is pricey for the value they provide - especially when customer support is non-existent for actual solutions. Go for custom development especially if you have at least medium sized store since it provides better cost savings within a year. You will experience less issues in the long run.
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If you however just require basic bundling function and can accept flaws above, they do have a suite of 'conversion-based' features you can use - which is why i rated this a 2-star instead of 1.

This was the only app we could find that suited our specific purpose. Customer service is great and they respond fast on the chat!

Great app, powerful yet easy to use. Customer service is excellent, reply in a few minutes, and responsible
Recomand!