Omtaler (514)
Raffiner
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Etter vurdering
Después de un mal inicio, el servicio de atención al cliente fue totalmente profesional y consiguió darle la vuelta a la tortilla, hoy en día estamos encantados con la solución y seguiremos utilizándola en el tiempo
Hi,
It seems you unsubscribed from our emails, which is why you haven’t been receiving any updates from us.
We reached out to assist you in resolving the issue. Feel free to contact us via the live chat in the app or simply reply to this email.
The PickyStory Team
I left a 5 stars reviews in the past, because their customer service is excellent and the app is very easy to use. When it comes to charges, though, they are not so excellent. I would be happy to pay whatever the charge if they bring me business, but as a matter of facts thay have charged me for something has nothing to do with their business. For example, I set with them a Minimum spend amount of £50 to get free shipping. I have a product (one single product, not a bundle) that costs £52, so they have charged me because they consider every amount over £50, even though that sale doesn't depend at all from their work but it's the price of my product. And also, it happened that one customer bought one single product (clearly it's not a bundle, nor an upsell nor a cross sell) and when I asked explanation they told me that the customer bought it from their cart. Well, I deactivated the app.
Thank you for sharing this review. We’re sorry to hear that you changed your mind about the app. However, we have provided the facts of this case several times, and unfortunately, you chose to ignore them.
Here’s what happened: PickyStory is a full platform for bundles and upsell experiences. Our intelligent cart (PickyCart) was enabled in your store and recommended a product to your customer, which was then purchased. This product was added from the recommendation box rather than your organic pages. We never attribute organic additions to the cart, as it’s obviously not value that we created. The recommended products are generated through our own algorithm and help you sell more products in the store. In this case, the product was a new sale that occurred from the recommendation box, which is why it was attributed to PickyStory.
We reached out to you to arrange a call so we can provide a solution and help you fully set up the app.
The PickyStory team
PickyStory has bundling features that we couldn't find in any other app, and they have been dedicated to helping their features work in our store. They've made customizations, responded to our needs, and listened/implemented our feature requests. EXCELLENT CUSTOMER SERVICE. Can't say enough good things about them!
Thank you for this amazing review. Happy growth with PickyStory!
Pickystory is so goated fr. The ultimate bundle and upsell app. Clean UI, easy to use and revenue through the roof.
Ugur Can the support man has helped me out so much with any issue I've had. Give this king a raise!
Thank you for this amazing review. Keep growing with PickyStory!
Amplify is great - Carlos is a rockstar on the support team. Highly recommend.
I love the PickyStory App. Their customer service is quick to respond, assist with any issue, or explain their products thoroughly to me. Uğur was amazing. He even made a quick video using my store to explain. Top-notch service, for sure. I highly recommend it.
Thank you for this amazing review. Happy growth with PickyStory!
I encountered some issues with a feature, so I reached out via the chat box. Their team is always available, and Carlos was incredibly helpful and patient, guiding me step by step to resolve the issue. I’m very pleased with their service.
Thank you for this incredible review. Keep growing with Amplify!
Customer support was great. I asked a ton of questions after installing the app, and they answered them quickly and professionally. Even did a few small CSS changes too. So far so good, can't wait to use PickyStory!
Thank you for this great review. Keep growing with PickyStory!
Had some install issues and I got a reply and fixed within 5 minutes. Great customer service.
Thank you for this amazing review. Keep growing with PickyStory!
It is a great app with excellent support. Ivan helped us a lot.
Thank you for this amazing review. Keep growing with Amplify!
