Bundles & Upsell | PickyStory

This app looks nice (that's why I am giving it 2 stars instead of 1)
It displays the collections/looks nicer than other apps. But that's about where it ends.. The functionality is based on discount codes which doesn't work for a lot of scenarios. Then I am having problems with the discount not showing in the cart (it shows in checkout but not in cart) which is confusing for customers and leads to drop-outs as they think they are not getting the bundle discount. I submitted the issue on 3rd March, it is now the 30th and they still don't have a solution. The only reply I have had is when I chased them about it and they said they are still working on it. 2 weeks ago...

The app is working great! Excellent technical support :)
They helped me to start using my combos and they solved all my doubts!

Great Customer Service, quick response. Now looks just like it's part of the site! Gives alternative buying options.

Awesome app, has been great at adding bundles together & upselling our range of products. Huge thanks to the support team too, guided me through the app from start to finish!

Amazing Features, Amazing support! Cant ask for more! Ceren did an amazing job in assisting us with all our questions and went above and beyond to ensure outstanding service!

This app is amazing it help me alot to achieve what i wanted to do. i was taking so much time from their support and they help me alot and they have great support. i am so much happy finally my problem has been solved.

Amazing! Solved exactly what I needed. I'm starting a gift box company and needed something that would let me track individual products sold in combos. Thanks so much PickyStory.

Honestly, this is a decent App. I loved the UI and it's so easy to get started, but unfortunately, the support isn't what it used to be. I had used them in the past, and decided to give them a try to find another way to display my cross-sell.

Unfortunately, I ran into issues displaying the App on my theme. But, working worked with other App developers in the past who have been able to work around this, I expected the same from this team.

That was not the case. I explained this situation to one of the agents who advised me they would escalate the matter. When I hadn't heard from the team, I emailed the agents and informed what other 3rd party shopify app developers had mentioned. Immediately, I heard back from the team telling me that it was exactly as the other developers had said and advised me to reach out to my developer to fix. I explained that my theme isn't an issue but the app is not displaying appropriately and I haven't heard back.

Again, I've worked with Pickstory in the past. And had the same theme and the App work fine. The support at the time was AMAZING. I'm not a programmer but I don't think my theme is the issue since this worked before. And I hate using this review as a means to reach out but when I tried to check in on the matter, I haven't heard back. It's a good app, but if you have issues, you will be advised to reach out to your developer

Such a good app, very easy to use and customize.
Beside, the support team is very helpful and reactive ! I recommend it !

Ceren from PickStory was nothing but helpful...I watched a 'how-to' video on how to set up a bundle offer and when I got stuck, I hopped on the chat and she helped me figure everything out. Awesome customer service!