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Customer support is excellent!! I'm just starting out using the app and on the face of it, it seems to do everything I need and more. Roziel Amor in the customer support team was brilliantly helpful. The only slight snag at the moment is that combo products don't automatically go 'out of stock' if a component isn't available - it's just the 'add to cart' button that stops working, without explanation to the customer. That's the only reason I'm not giving it a full 5 stars. They do say they are working on that aspect though, so fingers crossed they'll have it cracked soon! Thanks for your help Roziel - your service was 5 stars! :)
Thank you for this review. Keep growing with PickyStory!
Great app, much cheaper than similar alternative we have been using and the support received from Alex was excellent.
Great customer service !! Mary helped answer all my questions and customize our bundles. Thank you so much for all your help.
Thank you for this review. Keep growing with PickyStory!
Very good app with lot of options and a various options of plans, including a free plan which is good enough for me. Also an EXCELLENT service from the helpdesk.
Thank you for your review. Happy growth with PickyStory!
Good Support, Bad App! It is hard to customize, don't have too many options, loosing in comparison with other bundle apps
Thank you for your review. We apologize that you couldn't get the customization that you were looking for so far. We reached out via email to help you customize the deals further and make them perfect for your store.
When I want to install the app I get the peace of code:
{"detail":"No user matching this token was found."}
Slowed my shop down to a crawl and cluttered up my product pages. I was just looking for an option for BOGO to be auto applied to my customer's cart, not for this giant widget that makes everything run like molasses. Would not recommend unless you have very small deals you're looking to do.
Hi Sarah,
We are sorry to hear that you didn't get the top-tier experience we are trying to provide to all of our customers. As every store theme is different, sometimes some one-time adjustments are required. We provide 24-7 live support to ensure our customers are getting the full attention needed. Upon checking your case, it looks like you contacted our support team but you never replied to their messages.
Our team contacted you again and would be happy to hear back from you to resolve this issue.
Thanks!
Anna
Head of Support
I want to delete the app but it's impossible to figure out. They lock you in but don't allow you to cancel at ease.....
Hi,
All apps on Shopify including PickyStory can be easily removed from your Shopify Admin. Recently, Shopify changed the admin's user interface and now you can find your apps under - Shopify admin -> Apps -> Apps and sales channel settings.
We also reached out to you directly regarding this matter.
Thanks,
PickyStory team
["charge_id not set"] fix this ............... Not a good app, i dont recommend this to other ecommerece shops.
Hi,
We're sorry to hear that you have experienced this issue. Our team would be more than happy to investigate this and help you onboard successfully.
We reached out to you directly through email.
The PickyStory team
This app has been exactly what I was looking for! Very easy to set up. I had one question to slightly change the experience and the team helped me out very quickly. I'm able to set up bundles, shop the look pages, build your own kit pages... all from this one app. Thank you!
Thank you for this amazing review. We are happy to hear that you're using PickyStory for all the offers in your store. Continue growing with PickyStory!