BSS: Product Labels & Badges
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Great support. Love the app. All worked as it should but when we had questions then we got fast help
L'application ne fonctionne pas et personne ne repond aucun service client
Hi there,
This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you had.
At the time of your message, we were out of business hours, so we cannot promptly assist you. We have also shown you some notes regarding that but you might have missed them out. Hope you can sympathize for us due to the time zone difference.
We've received your message regarding an issue you encountered with our app which was "L application ne marche pas", and Jocelyn would be more than happy to assist you much further with that. However, such a pity that you've uninstalled the app before receiving our assistance. I would like to inform you that our team is eager to support you and help with any errors you might be facing.
If possible, could you please consider reinstalling the app and giving us another chance to assist you? We would be more than happy to provide you with the necessary support and ensure that you have a seamless experience using our app. Please feel free to let me know if you have any further questions or concerns.
In case you cannot accompany us in the future, could you please let us know what issues you encountered while using our app and what features you are looking for? This feedback would be valuable for our app upgrades and improvements.
We are looking forward to hearing from you soon.
The app didn’t work for me as it created a conflict with my product filter app. Since I made a backup of my theme, I was able to revert to that after uninstalling the app. I recommend you make a backup before trying it. Their tech support reached out, offering to take a look.
Thank you so much for your feedback. We appreciate your taking the time to let us know about your experience.
We are sorry that our app slowed down your site and conflicted with your product filter app. We understand how frustrating this must have been. In this case, if there might some leftover code of our app on your theme, we can for sure help you to remove them all. Also, regarding the conflict, it's really hard for us to be compatible with filter apps since normally, they are rendered by JS on your theme in which we cannot add our code there to make our app work. Still, we can try to double-check that if you can give us another opportunity.
Kindly contact us any time at sales@bsscommerce.com.
Nothing translatable and you have to do every label/badge manually. Also the label steals the mouse click so cant click on the product picture to view the product page if a label is applied.
Hi there,
So sorry for the inconvenience that faced with our app. Our team would love to help you deal with any issues. However, we have tried to reach you couple times but didn't succeed.
If you feel like trying our app again any time soon, don't hesitate to contact us at sales@bsscommerce.com and our agent will be right there.
Wish your business all the best!
Really bad. Even after uninstalling it leaves some liquid files in the theme. If you delete them, it breaks the shop.
Do not install!
Thank you so much for taking the time to leave your feedback. We apologize that you had a bad experience with our product, and we are sorry that it left liquid files in your theme even after uninstalling it. We understand how irritating and inconvenience this can be and we will do our best to make things better going forward.
Ganze Website zerschossen nach dem ersten herunterladen. Schriften und Bilder alles kaputt. BLOß NICHT DOWNLOADEN!
Thank you for letting us know about your experience. We apologize for the whole site shattered after the first download.
Hopefully you can give us another chance to setup our app on your site and fix all the issues. Our agents and our technical guys can for sure help with this.
Appreciate a lot!
The app kept crashing every time I tried to create a new label. Would not let me change text. When I tried to input text it would crash.
Hi,
I'm Stephanie from BSS Commerce. Sorry for the inconvenience you experienced.
However, I doubt whether it is an Internet disconnection problem?
I've checked with some customers and they can still add text labels as normal.
Can you re-install the app and our technicians can check the problem for you right away?
Hope to hear from you soon.
Dear DVS Shoes,
Thank you so much for your wonderful feedback! 🌟
If you need any further assistance or have more questions, feel free to reach out to us via Live Chat or email us at support-sbc-ta@bsscommerce.com. We’re here to help!
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!