BSS: Product Labels & Badges
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The app offers very few background shape options for text-based labels and badges, with extremely limited selection. Uploaded images also don’t integrate well with the app. With only one support agent available, assistance is limited. The app needs significant improvement to enhance its functionality. The development team is also refusing to assist the customer with some simple matters until they address the shortcomings of the app.
Dear GLOWPERK,
Thank you for your feedback. We’re truly sorry to hear about your experience with our app and the limitations you’ve encountered regarding background shape options and image integration. We understand your frustrations, and we appreciate your insights as they help us improve.
We’ve sent an additional email to provide further support and assistance regarding your concerns. We genuinely value your feedback, and we hope to resolve these issues for you. Please respond to the email, and we’ll be more than happy to assist you further.
Best regards,
BSS Commerce Team
Estoy pagando la aplicación pero nunca muestras las etiquetas o banner que uno configura la dejare de pagar
Hola BIKEHOUSE,
Lamentamos escuchar que has tenido problemas con la aplicación. Es posible que el problema se deba a que el tema aún no es compatible o falta algún código. No hemos recibido ninguna solicitud de soporte para la instalación, por lo que nos encantaría tener la oportunidad de arreglarlo para ti. Una vez que lo solucionemos, las etiquetas y banners deberían funcionar perfectamente.
Ya hemos enviado un correo electrónico desde support-sbc-ta@bsscommerce.com. Por favor, revisa tu bandeja de entrada y no dudes en responder para que podamos ayudarte lo antes posible.
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Dear BIKEHOUSE,
We're sorry to hear you've encountered issues with the app. This might be due to your theme not being compatible yet or missing some code. We haven’t received any request for support installation, so we’d love the chance to fix this for you. Once resolved, your labels and banners should work smoothly.
We’ve already sent an email from support-sbc-ta@bsscommerce.com. Please check your inbox and kindly reply so we can assist you as soon as possible.
It didn't work as I expected for my store.
Dear TurkishRugCo,
We're sorry to hear that the app didn't meet your expectations. 😔 We're more than ready to assist with any issues you're facing. Could you give us a chance to fix this for you? We'd love to help make it work perfectly for your store.
We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.
Whatever they did to change my badges broke my store and left my checkout button not work. I have emailed and NO response.
Dear,
Please accept our sincere apology for the delay in response since we just had a long national holiday.
Jinny from our team already reached you quickly via email and found out that the problem is caused by another external app or theme.
Thus, it is not in scope of our app to fix. Hope you can sympathize and stay tuned to the update of Shopify about the problem.
We will assit as far as we can if we have any helpful information.
Best regards,
BSS Commerce Team.
I bought and used this app for a few months, everything worked fine.
But as soon as I added the seo.hidden meta-field, to hide some products from my website's search results, the labels and badges stopped working for these items. The support was of no help, and I currently have no solution. I will have to stop using this app.
After using this app over a month, i would rate it as 1 star or below as a matter of fact - the labels randomly changes sizes without even you knowing and it costed us aot of sales recently as the labels across all the products were covering literally the whole product images - not letting customer view the actual product image - and it only happened only on mobile devices. would not recommend this app - get a better option out there if you can
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
It did not work, no display, no matter what I did
Dear GoKarts USA Team,
I hope you're doing well.
We're sorry to hear about the issues you've encountered with our BSS: Product Labels & Badges app and apologize for any inconvenience caused. Ensuring smooth integration and functionality is crucial for us.
The problem you've faced could be due to compatibility issues with your current theme. We're ready to provide dedicated support to reinstall and thoroughly test the app to meet your expectations.
Hopefully you can give us another chance by reinstalling the app so that we can assist you our best to revise your experience.
We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.
Ganze Website zerschossen nach dem ersten herunterladen. Schriften und Bilder alles kaputt. BLOß NICHT DOWNLOADEN!
Thank you for letting us know about your experience. We apologize for the whole site shattered after the first download.
Hopefully you can give us another chance to setup our app on your site and fix all the issues. Our agents and our technical guys can for sure help with this.
Appreciate a lot!
Really bad. Even after uninstalling it leaves some liquid files in the theme. If you delete them, it breaks the shop.
Do not install!
Thank you so much for taking the time to leave your feedback. We apologize that you had a bad experience with our product, and we are sorry that it left liquid files in your theme even after uninstalling it. We understand how irritating and inconvenience this can be and we will do our best to make things better going forward.
Great team, great app. Solved my problem, thank you
Dear Whisker&woof,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Sean is patient and experienced, quickly solved my question
Dear Hickory Golf Store,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
The customer service surprised me! I had the pleasure of working with Mabel, and she was outstanding in every way. She was incredibly professional, addressing my issue with patience and clarity. Her helpfulness truly made a difference, and I felt completely supported throughout the process.
Dear Lichtique,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Sean is the best support man! very helpful
Dear Matchy,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Best APP I could find and a very good, personal support that fixed all the bugs.
Dear VILON® I Premium Perfume & Cosmetics,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
App is great! We had bit of trouble using it and optimizing for our website, yet we had help from Sean and he was wonderful! Its working great :)
Dear Banana is white,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
It didn't work at first, but Sean from support fixed it quickly within 10 minutes. Helpful and fast support – highly recommend!
Dear FEMIVA,
Thank you for your fantastic feedback! 🌟 We appreciate your recommendation and are committed to providing helpful and fast support. If you have any more questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Great customer support.
Dear TRONOIR,
Thank you for your positive feedback! 😊 We're delighted to hear that you had a great experience with our customer support. Your satisfaction is our priority, and we’re always here to assist you. If you have any questions or need further help, please feel free to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
An employee of the company persistently contacted me, urging me to delete or change my one-star review after my initial frustrations with the app. They reached out via email, WhatsApp, and even called me directly, which I found rather unusual and somewhat uncomfortable, especially given how easy it is to switch to another app.
Originally, the app caused issues, breaking both my homepage and product page, leading me to uninstall it. However, after giving it a second chance, the app worked well, and I am currently using the free plan. Despite the app’s eventual functionality, my initial negative experience and the follow-up behavior from the company left a lasting impression.
Dear All Care Shop team,
We're truly sorry to hear about your experience. 😢
We’re ready to assist with any issues, but we noticed that we didn’t receive a support request before you uninstalled the app. We want to make things right for you and ensure everything works smoothly for your store.
We’ve already sent you an email with a request to assist you further. Could you please check your inbox and reply at your earliest convenience? We’re here to help and resolve any concerns.
Looking forward to your response at support-sbc-ta@bsscommerce.com or via our Live Chat.
It is a good app and fast support, can recommend it.
Dear GameBros,
Thank you so much for your wonderful 5-star review! If you ever need further assistance, feel free to reach out via live chat or email us at support-sbc-ta@bsscommerce.com. We're always here to help! 😊
The app is very good! Plus the staff of customer support is super fast. Loved the kindness of Mabel in solving my issues.
Recommended
Dear 𝗕𝗟𝗔𝗖𝗞 𝗚𝗢𝗥𝗜𝗟𝗟𝗔,
Thank you so much for the 5-star review! 🌟 We're delighted to hear that you love the app and that our customer support, especially Mabel, provided such a positive experience. We truly appreciate your recommendation!
If you ever need further assistance, don't hesitate to reach out via chat or at support-sbc-ta@bsscommerce.com. We're always here to help!
Ms. Jena is really helpful, She answered all our questions and helped us a lot. Appeciate it...
Thank you for your wonderful feedback! We’re thrilled to hear that Ms. Jena was able to assist you effectively. If you have any more questions or need further support, don’t hesitate to contact us. We’re here to help!
This app has a clear setup and flexible design options. It also has quick support that resolved me issue immediately.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Excellent App and excellent support. Would highly recommend.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Jena was very helpful! She debugged my issue within 10 min!
An excellent app, it took a bit of configuring because my theme isn't popular but Jena the support contact was fast and helpful to fix the problems. It really has everything you need to add product label and badges to your store. No need for anything else. Also the included library of product labels are high quality. You can also configure the app to show labels based on stock levels or sales. Great support, great app.
Thank you so much for your 5-star rating!
We're thrilled to hear that you had a positive experience with our app and that our support team, especially Jena, was able to assist you quickly and efficiently. It's great to know that you found the app easy to configure and that it met all your needs for product labels and badges. We appreciate your kind words about our product label library and the customization options available.
Thank you again for your feedback and support!
Great and Quick support
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
I love this app. The customer service is great especially Jocelyn! I had an issue, I reached out to customer service and was able to get the issue resolved in less than 10 minutes
Great app! Very happy with the support, they made the app work for my theme cause is not a common one, thanks!
The experiencia with the app and the client attention has been very good. Recomend this app 100%
great app! love the funky labels. Support team is top notch too :)
Congratulations to the app and especially to Jolie who gave me active support to solve a question with the product labels. She answered me on time and in a matter of minutes later returned with the news that my problem had been solved!
Congratulations to the team and to Jolie in particular!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Great experience ! Fast to setup
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
App works really well - had one issue with it competing with code from another app (common in Shopify) so the labels did not appear on our items. Contacted BSS support team and they helped to correct the issue within a day. Thanks guys for the quick response and help!
Thank you so much for your 5 star rating!
We appreciate you taking the time to leave a review and are glad that our support team was able to help you resolve your issue quickly. We're so happy that the app works well - thank you again for your kind words.
Excellent support and customer service.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Love the ease of using this app on our furniture store. We had one issue where the badge was duplicated on the product page, and June promptly addressed the issue. The customer service is outstanding and we recommend this app to anyone for their store.
Thank you so much for the 5 star rating and review!
We are delighted to hear that you find the ease of using this app on your furniture store to be great. We are especially grateful for mentioning the excellent customer service that June provided in addressing your issue with the badge duplication error.
It's great to know that you recommend our app to others and we really appreciate your kind words.
Quick support, very helpful
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The application is very useful and helps a lot in highlighting our products. The service and support has always been very attentive and very responsive.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
customer service was more than expected.. The app is very easy to use.. so far no complications.. Thanks guys..
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
El servicio al cliente fue excelente. Me solucionaron el problema que había con mi pagina y la aplicación.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Great Service and great labels!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
This app is very easy to install and use. The label selection is great, and they look beautiful, not tacky. There are also badges and banners and pop-ups. So there are a lot of features to promote your sales.
But more importantly, the customer service is wonderful. They will help you if you have an issue or a question. Just be aware that, if you are in the USA, they are half way around the world, so your day is their night. They will respond promptly during their working hours during the week, not weekends. So just be patient. They are very helpful and gracious.
Great app! We use it to highlight what products we have in-stock on our collection pages. The team was super helpful and responsive when we had a small issue, and fixed it promptly.
Thank you so much for your 5 star rating!
We are very glad to hear that you are using our app to highlight what products you have in-stock on your collection pages. It warms our hearts to know you had a good experience with our team and that we were able to fix your small issue promptly.
We truly appreciate your support!
Issues are to be expected with any app, of course.
However, for us, what dictates the continual use of an app after it's installed is how the devs of address the issues and the speed at which they do so.
I can confidently say that Jolie and the devs have promptly fixed not only the small issues that have come up, but have helped us already with over 10-20 small customization-related things.
They have gotten our site exactly where we want it.
Small issue - All of our product pictures are 16:9, so when we are on the sample page positioning the location of the labels in the app settings - it stretches our product photos to 1:1 and this makes it sort of difficult to determine where the label will actually show up, but there is a workaround we were able to do for this pretty easily.
Overall we certainly recommend this app. 5/5
Thank you for your 5-star rating!
We are thrilled to hear that the agent and our team have helped you with your customization-related needs and that the app is working well for you. We are also glad that you found a workaround for the small issue you mentioned. It means a lot to us that you recommend our app to others.
Thank you for your valuable feedback, we truly appreciate it!
This app was one of the best things I have added to my Shopify shop. Right after installing my sales have noticeable increased as the banners make shopping for certain varieties easy and convenient.
Highly recommend!!!
Thank you so much for your 5 star rating! We are so pleased you found our app helpful. We are thrilled it has increased your shop sales and it is incredibly rewarding to read that our banners make shopping easy and convenient. Thank you again for your support!
The apps works very well and the customer service is great! Jennie assisted me with carrying out what I needed very promptly and thoroughly. Would recommend.
Thank you so much for your 5-star rating and kind words! We are so pleased to hear that our app works well and that Jennie was able to assist you promptly and thoroughly. We really appreciate your recommendation and feel humbled by your generous feedback. Thank you again!
First of all the team is great and verry kind, they help you with all you need tu customize. The app is great and usefull.
Thank you so much for your 5-star rating! We are so glad to hear that our team is great and very kind, helping you to customize to your needs. We are so delighted by your review and appreciate you taking the time out to share your experience with us. Have a wonderful day!
easy install & fast respond. recommend. easy install & fast respond. recommend. easy install & fast respond. recommend.
Thank you so much for the 5-star rating! We are thrilled to hear that you were pleased with the fast response and easy installation process. We are grateful for your support.
Application qui correspond parfaitement au besoin, de plus le support et super réactif et fournis un excellent travail, je recommande vivement !
Thank you very much for your 5 star rating, it's much appreciated! We're glad our app met your needs and our support agents were responsive and did a great job. Thanks again for your positive review!
Great App, very comprehensive features. And good customer service support, quickly help me solve the problem, highly recommended!
Thank you so much for your 5 star rating! We're delighted that you appreciate our comprehensive features and excellent customer service! We're so glad we could quickly help you solve your problem. Thank you for your positive review and recommendation!
Great app, increased my conversion rate by a bunch. Jennie as the supporter and Hoang Ngoc Nhat were very helpful when it came to supporting me and customising the app. They helped me very quickly and solved any issues
Thank you so much for your 5-star rating! We truly appreciate your kind words and very glad to be able to help you customize the app. Our agents have gone above and beyond to ensure you have had the best experience possible. We hope you continue to have success with the app!
I like how I can upload my own graphics and use them. I was having some technical difficulties and the support time - Jolie Nguyen and Bui Dinh Du, had very fast response time and via collaboration, helped my fix the issue I was having. So I am very thankful for that!
Thank you for your 5 star rating! We are glad to hear that you had a positive experience with our graphic upload feature and our customer service team in which they have provided an excellent response time and helped you solve the technical issue you were having. We are thankful for your feedback!
The app interface is straight and easy to use. Furthermore, I can upload my own badge and label, which is very convenient.
I'm content with the customer service. I had the pleasure of interacting with Jennie, who was a great supporter. And her technician Dinh Trong Linh fixed my issue quickly.
I would highly recommend this app. It would be a great addition to your shop.
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Giao diện ứng dụng trực quan và dễ sử dụng. Hơn nữa, tôi có thể tải lên huy hiệu và nhãn của riêng mình, điều này rất thuận tiện.
Tôi hài lòng với dịch vụ khách hàng. Tôi rất vui khi được làm việc với Jennie, một nhân viên hỗ trợ khách hàng tuyệt vời. Và kỹ thuật viên Đinh Trong Linh của cô ấy đã khắc phục sự cố của tôi một cách nhanh chóng.
Tôi rất muốn giới thiệu ứng dụng này. Nó sẽ là một bổ sung tuyệt vời cho cửa hàng của bạn.
Thank you for your 5-star rating! I'm glad that you found the app interface easy to use. It's wonderful to hear that our customer service was helpful. We appreciate your recommendation and thank you for taking the time to leave us a review.
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Cảm ơn rất nhiều vì đã review 5 sao cho team mình. Team sẽ luôn cố gắng không ngừng để cải thiện chất lượng dịch vụ và sản phẩm!
This app is very straight forward, the free version is perfect for those looking to use their own graphics as labels. When I first setup the app, there was a conflict with my shopify theme where the labels remained on screen when a menu was pulled up, but this was very quickly fixed by Jennie the supporter and Du Bui Dinh the technician. Customer support is fast, responsive, and have the knowledge to resolve most of your conflicts. App works great, the only other problem I've run into is not being able to select label placements for mobile devices. Desktop works fine.
Thank you so much for your 5 star rating! We are so grateful to have such positive and constructive feedback on App works great, the free version, and our customer service. We are glad to have been able to resolve your issue quickly, and thank you for mentioning our team by name. Your support means a lot to us! Thank you!
This app is AMAZING! It's exactly what I need for my Shopify store and more... I love the fact that you can fully customise the labels and position them wherever you like. This is by far the best product label app I have come across. The customer service is outstanding... There was a small glitch with the positioning of some of my labels but it was immediately fixed. The technicians, customer support executive Jolie and dev Nguyen Dinh Tuan Ngoc went above and beyond with assisting me. So thrilled with the outcome! I highly recommend this app.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Great app! Had a few issues with the shopify theme, but they were quick to resolve them for us. And amazing customer service from Jolie Nguyen and Tran Duc Nam.
Thank you
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The assistance that Jolie and Dev Dinh Trong Linh provided was invaluable when I was having some difficulties with the app. I am also grateful that I was kept up to date at all times. Thank you guys.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Thanks for all the help with custom coding and fixing all issues fast - Especially thanks to Jolie Nguyen and Nguyen Van Ninh. I am using this app across my site on product and category pages to display messaging about product features and to make discounts and sizing info more obvious to customers. The app is easy to use and flexible, I've been able to add multiple campaigns with...!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Nothing translatable and you have to do every label/badge manually. Also the label steals the mouse click so cant click on the product picture to view the product page if a label is applied.
Hi there,
So sorry for the inconvenience that faced with our app. Our team would love to help you deal with any issues. However, we have tried to reach you couple times but didn't succeed.
If you feel like trying our app again any time soon, don't hesitate to contact us at sales@bsscommerce.com and our agent will be right there.
Wish your business all the best!
j'ai utilisé l'application pour ajouter des labels sur mes pages de produits et l'appli est hyper pratique, je la recommande ! Le service client est même très réactif :) Je remercie Jennie et Nguyen Van Ninh pour leur précieuse aide sur ma boutique.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!