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10/5 stars!! I had some technical issues with the integration of this app with my theme which caused some product labels to not show up properly. I contacted the support and got a response within minutes from Jennie! She quickly identified the issues and sent over a task to their tech guy Ninh Nguyen Van.
After just a few moments the issue was resolved and now everything seems to be working perfectly.
I've been running Shopify stores for the last 5 years and have used countless apps since the beginning but this has to be the absolute best experience when it comes to customer care.
Keep up the good work. This app will play a crucial part in showing our different offers properly to our customers.
I could not be any happier!
Thank you so much for your 5-star rating! We are truly grateful for your kind words and we are so thrilled that we could help you with those technical problems. It's always our goal to provide the best customer service and experience, and we are glad that we have achieved that for you. We look forward to being your go-to app for your Shopify stores and are here to assist you whenever you need us. Your support and rating mean so much to us and we thank you for that.
Their support is so nice! I had a problem with my custom theme. They fixed it as soon as possible :)
We're happy that our app and the support team are helpful for your business!
Really helpful support team and app does exactly what we require. Labels are easy to edit and templates are useful.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Great app and great support team that answers instantly, highly recommended! A must have on every store
We used the app for installing custom product labels. The label creation is easy and flexible. When we had a problem with the display in the front end we got immediate and goal oriented support that fixed our problem within a couple of hours. Excellent!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Whatever they did to change my badges broke my store and left my checkout button not work. I have emailed and NO response.
Dear,
Please accept our sincere apology for the delay in response since we just had a long national holiday.
Jinny from our team already reached you quickly via email and found out that the problem is caused by another external app or theme.
Thus, it is not in scope of our app to fix. Hope you can sympathize and stay tuned to the update of Shopify about the problem.
We will assit as far as we can if we have any helpful information.
Best regards,
BSS Commerce Team.
I installed BSS app on the Shopify Dawn theme, there were a few issues regarding display positions etc so as suggested by themselves I contacted support.
Jena Nguyen was very prompt, friendly and helpful in her reply and with the help of their developer, Nguyen Van Ninh all issues were quickly resolved.
Jena gave detailed and clear information on the fixes and offered more help if needed.
The app is useful to highlight information and to indicate discounts and brands. I consider it to be fairly priced.
Thank you for your 5 star rating! We are thrilled that you are happy with the help that Jena and Nguyen Van Ninh provided. It's great to know that the app is helpful to you and that you consider it fairly priced. We appreciate your feedback!
The customer service team is so helpful and quick! I'm enjoying this app to display when I have products coming back soon.
Great thanks from Gigi and the team.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Excellent app, customizable, service support, and easy performance. I had a problem they solved in a short time.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Great customer service, very fast to respond and made the changes needed very quickly. Would definitely recommend to others!
Thank you so much for your 5 star rating!
We are so pleased to hear that you had a great experience with our customer service and that we were able to make the necessary changes quickly.
We really appreciate your kind review and recommendation!