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Estoy pagando la aplicación pero nunca muestras las etiquetas o banner que uno configura la dejare de pagar
Hola BIKEHOUSE,
Lamentamos escuchar que has tenido problemas con la aplicación. Es posible que el problema se deba a que el tema aún no es compatible o falta algún código. No hemos recibido ninguna solicitud de soporte para la instalación, por lo que nos encantaría tener la oportunidad de arreglarlo para ti. Una vez que lo solucionemos, las etiquetas y banners deberían funcionar perfectamente.
Ya hemos enviado un correo electrónico desde support-sbc-ta@bsscommerce.com. Por favor, revisa tu bandeja de entrada y no dudes en responder para que podamos ayudarte lo antes posible.
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Dear BIKEHOUSE,
We're sorry to hear you've encountered issues with the app. This might be due to your theme not being compatible yet or missing some code. We haven’t received any request for support installation, so we’d love the chance to fix this for you. Once resolved, your labels and banners should work smoothly.
We’ve already sent an email from support-sbc-ta@bsscommerce.com. Please check your inbox and kindly reply so we can assist you as soon as possible.
It did not work, no display, no matter what I did
Dear GoKarts USA Team,
I hope you're doing well.
We're sorry to hear about the issues you've encountered with our BSS: Product Labels & Badges app and apologize for any inconvenience caused. Ensuring smooth integration and functionality is crucial for us.
The problem you've faced could be due to compatibility issues with your current theme. We're ready to provide dedicated support to reinstall and thoroughly test the app to meet your expectations.
Hopefully you can give us another chance by reinstalling the app so that we can assist you our best to revise your experience.
We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.
It didn't work as I expected for my store.
Dear TurkishRugCo,
We're sorry to hear that the app didn't meet your expectations. 😔 We're more than ready to assist with any issues you're facing. Could you give us a chance to fix this for you? We'd love to help make it work perfectly for your store.
We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.
Whatever they did to change my badges broke my store and left my checkout button not work. I have emailed and NO response.
Dear,
Please accept our sincere apology for the delay in response since we just had a long national holiday.
Jinny from our team already reached you quickly via email and found out that the problem is caused by another external app or theme.
Thus, it is not in scope of our app to fix. Hope you can sympathize and stay tuned to the update of Shopify about the problem.
We will assit as far as we can if we have any helpful information.
Best regards,
BSS Commerce Team.
I bought and used this app for a few months, everything worked fine.
But as soon as I added the seo.hidden meta-field, to hide some products from my website's search results, the labels and badges stopped working for these items. The support was of no help, and I currently have no solution. I will have to stop using this app.
After using this app over a month, i would rate it as 1 star or below as a matter of fact - the labels randomly changes sizes without even you knowing and it costed us aot of sales recently as the labels across all the products were covering literally the whole product images - not letting customer view the actual product image - and it only happened only on mobile devices. would not recommend this app - get a better option out there if you can
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Nothing translatable and you have to do every label/badge manually. Also the label steals the mouse click so cant click on the product picture to view the product page if a label is applied.
Hi there,
So sorry for the inconvenience that faced with our app. Our team would love to help you deal with any issues. However, we have tried to reach you couple times but didn't succeed.
If you feel like trying our app again any time soon, don't hesitate to contact us at sales@bsscommerce.com and our agent will be right there.
Wish your business all the best!
Really bad. Even after uninstalling it leaves some liquid files in the theme. If you delete them, it breaks the shop.
Do not install!
Thank you so much for taking the time to leave your feedback. We apologize that you had a bad experience with our product, and we are sorry that it left liquid files in your theme even after uninstalling it. We understand how irritating and inconvenience this can be and we will do our best to make things better going forward.
Ganze Website zerschossen nach dem ersten herunterladen. Schriften und Bilder alles kaputt. BLOß NICHT DOWNLOADEN!
Thank you for letting us know about your experience. We apologize for the whole site shattered after the first download.
Hopefully you can give us another chance to setup our app on your site and fix all the issues. Our agents and our technical guys can for sure help with this.
Appreciate a lot!
The app kept crashing every time I tried to create a new label. Would not let me change text. When I tried to input text it would crash.
Hi,
I'm Stephanie from BSS Commerce. Sorry for the inconvenience you experienced.
However, I doubt whether it is an Internet disconnection problem?
I've checked with some customers and they can still add text labels as normal.
Can you re-install the app and our technicians can check the problem for you right away?
Hope to hear from you soon.