BSS: Product Labels & Badges
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helpful but keep pestering me for a review
Hi Sonder,
Thank you for your feedback! We're glad to hear you found our support helpful.
We sincerely apologize if our review requests came across as annoying. That was never our intention, and we truly appreciate your patience and understanding. Your insights are invaluable in helping us improve, and we’ll make adjustments to ensure a better experience moving forward.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
An employee of the company persistently contacted me, urging me to delete or change my one-star review after my initial frustrations with the app. They reached out via email, WhatsApp, and even called me directly, which I found rather unusual and somewhat uncomfortable, especially given how easy it is to switch to another app.
Originally, the app caused issues, breaking both my homepage and product page, leading me to uninstall it. However, after giving it a second chance, the app worked well, and I am currently using the free plan. Despite the app’s eventual functionality, my initial negative experience and the follow-up behavior from the company left a lasting impression.
Dear All Care Shop team,
We're truly sorry to hear about your experience. 😢
We’re ready to assist with any issues, but we noticed that we didn’t receive a support request before you uninstalled the app. We want to make things right for you and ensure everything works smoothly for your store.
We’ve already sent you an email with a request to assist you further. Could you please check your inbox and reply at your earliest convenience? We’re here to help and resolve any concerns.
Looking forward to your response at support-sbc-ta@bsscommerce.com or via our Live Chat.
It works, and the customer service can help effectively and quickly.
I have issues with the interface and logo position when I upload my own custom designed badge. It is hard to find a good fit with the interface they offer. I had to test countless variants before finding a good fit. If they can improve that part in the future I will change the review as well.
Thank you for your feedback! We work hard to make sure our customers are happy and we're glad to hear our efforts are being noticed.
Hopefully, we can assist you much further to as to revise your experience with our app.
When we initially downloaded the app it wasn't working as expected (Labels weren't displayed on product pages) I contacted support and they found an error and amended it. The experience was good. However, I have now been emailed at least 4 times by customer support begging for a review, the emails are starting to get a bit sassy, so I am writing this review in hopes that I will be left alone lol