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The app is very easy to use and has the right functionality. There were some display issues, but support was very proactive in fixing them.
Out of principle, I never rate 4 stars, but I can say it is almost a 5 star rating because the help I received was almost instant and the communication was very easy with the support team. Jolie and Cao helped me resolve the bug like issue on my store front that came with the label. Very useful app and it has diverse settings so I liked it. Thank for helping me :)
Thank you so much for your 4 star rating! We really appreciate that you found our agents to be helpful, and it's great to hear that you found the app to be very useful with its diverse settings. Our goal is to provide the best possible customer service, and we're happy we could help you with the bug-like issue. Thank you for your support!
This app has some glitches/nuance to it but the support team was incredibly helpful and responsive in helping with my requirements
Thanks for your patience with the app and we're happy that the app works well now.
Please enjoy the app!
App is good, lost one star as it can be a little buggy in terms of caching and you do sometimes have badges/labels showing up in random places BUT I can't fault the customer service. Response within 30 mins always and usually a fix 30 mins later. Jena is particularly amazing. Reasonable value for money too. I recommend.
Thank you so much for your kind words!
We are glad to hear that you have had a good experience with our customer service and appreciate all the compliments about our agent.
We are glad to hear that you are recommending us and appreciate your feedback.
App support team has been very responsive. Will continue to use!
Thank you for sharing your experience with the app. It sounds like you've had some difficulty when using it and I apologize for the inconvenience.
We understand the importance of prioritizing customer service and strive to provide support during US business hours but currently have business limitations.
We appreciate the time you took to leave your feedback and thank you for your understanding.
Great app, top notch and reactive support. Special acknowledgement to Gigi, from customer support and Van Hoan the technician.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The technical team has finally solved all the issues of the APP and adjusted it to the shopify theme. Thank you so much!
Dear,
Kindly receive our sincere apology for your experience and for our delay in response during the weekend.
When we came back to work today, we immediately checked the issue and informed you via ticket #39770. Can you kindly check and allow us to fix your experience.
Thank you so much.
Best,
Steph and the team.
Very nice app! Not 100% compatible with my theme(s), but support has it fixed within 24 hours. Will continue using gladly it
Great thanks from Gigi and the team for your patience and understanding so far.
Sometimes, the app might not work with the theme and other 3rd-party apps in the first place, yet you know that our team is very responsive and all ears to your problems.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Customer service was responsive, quick, and efficient. As far as the app itself, we are still trying to adapt it to our needs.
Thank you so much for your review! We are very pleased to hear that our customer service was responsive, quick, and efficient. We appreciate your feedback and will continue to strive to optimize our app to meet your needs.
The customer service is top-notch. I think it will work if they keep working with us to get the app where it needs to be.
Such a pity to see that our app didn't work well with your theme.
However, kindly understand that Pipeline is a custom theme which is provided by a 3rd-party provider on Shopify. Also, every theme has its own structure and every site has its own 3rd-party apps installed. Thus, you can reach out to us for further assistance and our team will for sure help you out.
Hope you will give us another chance assisting much further on this. You can contact us at sales@bsscommerce.com or via our Live Chat icon from the app and our agent will be right there.