BSS: Product Labels & Badges

BSS: Product Labels & Badges

評價 (1,220)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
編輯時間:2024年9月17日

An employee of the company persistently contacted me, urging me to delete or change my one-star review after my initial frustrations with the app. They reached out via email, WhatsApp, and even called me directly, which I found rather unusual and somewhat uncomfortable, especially given how easy it is to switch to another app.
Originally, the app caused issues, breaking both my homepage and product page, leading me to uninstall it. However, after giving it a second chance, the app worked well, and I am currently using the free plan. Despite the app’s eventual functionality, my initial negative experience and the follow-up behavior from the company left a lasting impression.

All Care Shop
比利時
使用應用程式 16天
Tech Arms (by BSS Commerce) 已回覆 2024年8月24日

Dear All Care Shop team,

We're truly sorry to hear about your experience. 😢

We’re ready to assist with any issues, but we noticed that we didn’t receive a support request before you uninstalled the app. We want to make things right for you and ensure everything works smoothly for your store.

We’ve already sent you an email with a request to assist you further. Could you please check your inbox and reply at your earliest convenience? We’re here to help and resolve any concerns.

Looking forward to your response at support-sbc-ta@bsscommerce.com or via our Live Chat.

2024年12月15日

helpful but keep pestering me for a review

Sonder
英國
2023年8月10日

It works, and the customer service can help effectively and quickly.
I have issues with the interface and logo position when I upload my own custom designed badge. It is hard to find a good fit with the interface they offer. I had to test countless variants before finding a good fit. If they can improve that part in the future I will change the review as well.

Stockholm17
瑞典
使用應用程式 2年多
Tech Arms (by BSS Commerce) 已回覆 2023年8月18日

Thank you for your feedback! We work hard to make sure our customers are happy and we're glad to hear our efforts are being noticed.

Hopefully, we can assist you much further to as to revise your experience with our app.

2023年10月17日

When we initially downloaded the app it wasn't working as expected (Labels weren't displayed on product pages) I contacted support and they found an error and amended it. The experience was good. However, I have now been emailed at least 4 times by customer support begging for a review, the emails are starting to get a bit sassy, so I am writing this review in hopes that I will be left alone lol

RYOS NZ
紐西蘭
使用應用程式 15天
編輯時間:2023年4月21日

The app didn’t work for me as it created a conflict with my product filter app. Since I made a backup of my theme, I was able to revert to that after uninstalling the app. I recommend you make a backup before trying it. Their tech support reached out, offering to take a look.

H3R Performance
美國
使用應用程式 大約2小時
Tech Arms (by BSS Commerce) 已回覆 2023年4月20日

Thank you so much for your feedback. We appreciate your taking the time to let us know about your experience.

We are sorry that our app slowed down your site and conflicted with your product filter app. We understand how frustrating this must have been. In this case, if there might some leftover code of our app on your theme, we can for sure help you to remove them all. Also, regarding the conflict, it's really hard for us to be compatible with filter apps since normally, they are rendered by JS on your theme in which we cannot add our code there to make our app work. Still, we can try to double-check that if you can give us another opportunity.

Kindly contact us any time at sales@bsscommerce.com.