Rezensionen (612)
Anpassen
-
Nach Bewertung
Incredible service, really helpful team and looks incredible on the site - seeing an uplift in sales already! Thanks DECO team!
Nice, friendly and very fast support. The App is also nice in use and very simple. The features are good working
Highly recommend! The app is intuitive to use and offers loads of flexibility. Julie & the team at Deco are wonderful -- they responded to my questions promptly and helped me get my labels looking just right.
Fantastic easy to use app, but it all would be worthless without the great customer service i received while trying to setup this app with the prestige template. Solution was fast and courteous
Hi Bianchi Moda,
Thank you so much for your kind words! We're thrilled to hear you enjoyed DECO & our service.
Thanks again for being our customer. Rest assured that we will try our best to be a better assistant to you every day!
Julie | DECO Team 😊🌼
amazing customer service from Rossie! i installed the free plan to try using the product labels on a few of my skus. They weren't showing up properly so i reached out for help and within 24 hours it was fixed and looking great! So responsive - highly recommend.
Amazing)
There were some issues with displaying the label due to my theme settings.
The support girl with the wonderful name Julie responded quickly, walked me through the instructions like a small child and quickly solved the problem.
She also offered to help with custom label design and did a great job)
Thank you very much, great service :)
very good and efficient tool and having online team to fix problem quickly. thats good
The app does exactly what it claims. Easy to set up and works like charm. I was having a problem with the label display but it was fixed in less than 5 minutes!
After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Hi Harmony Tree team,
I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.
However, this could be solved with our support within 15 minutes.
We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.
We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.
Best regards,
Julie
DECO Team
Easy to use, excellent customer service (sort out our issue in 24h even with the different time zone), happy customer!