DECO Product Labels & Badges
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One day i wake up using this app for almost a 2 months, and we had 0 sales, usually we do get 4-5000$ sales by that time, with 0 conversion rate i went ahead to all my developers to figure out what is going on.
This app for some reason gave all our product pages white overlay and no one could click on add to cart and do anything about to buy the product. Uninstalled the app contacted support. Ignored for few days, asked about what they will do for money lost and what kind of compensation i should expect, got ignored as well. error that we received from this app was this "Culprit identified: Accounts Everywhere app rendering as full-screen white overlay" deactivated their app everything worked after. Tried to check if it is actually this app , activated it and issue came back again.
Hi Inspired By Scent,
Thank you for your detailed feedback. We escalated your case immediately, but because the app was uninstalled, we no longer have the system permissions required to investigate and resolve the root cause.
We would love the chance to welcome you back, look into this completely, and handle it until you are 100% satisfied. If you are open to reinstalling the app, our senior tech team is ready to jump in and ensure it works flawlessly with your setup, completely free of charge.
We deeply value your business and are dedicated to providing a reliable experience. Please check your inbox, and we would be grateful for the opportunity to restore your trust in DECO.
Looking forward to your response.
TERRIBLE
Hi Melania Caruso,
This is Felicie from DECO team!
We are truly sorry for the frustration and disruption this discount issue has caused, especially when it affected your customers and sales. This is not the experience we want you to have with DECO.
Our technical team is already reviewing your case again as a priority. Since your store contains more than 1,000 product variants, the discount configuration requires a more thorough check to ensure it remains stable across the product pages, cart, and checkout. This may take a little more time, but we want to investigate it carefully rather than make any changes that could affect the configuration that is currently working.
We understand that you have already set up a new configuration successfully. Our team will therefore be extremely careful and will not make any changes to your store without confirming with you first. We will keep you updated as soon as the review is completed.
We sincerely apologize again and appreciate your patience while we work to ensure the discount continues functioning correctly.
Looking forward to hearing from you.
After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Hi Harmony Tree team,
I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.
However, this could be solved with our support within 15 minutes.
We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.
We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.
Best regards,
Julie
DECO Team
Totally deceptive conduct. Offered a 20% marketing discount then refused to honour it. Contacted them to highlight this is unethical and didn't bother to respond or fix
Hi Chris,
This is Rossie from DECO team here.
Firstly, I sincerely apologize for the delay, your email arrived very early in the morning here (2 AM my time), so I wasn't able to reply right away. - I understand this may have caused some frustration for you. 😭
I've now sent you a detailed resolution in our email thread. Could you check and review it? 💕
Thank you for your understanding!
Best,
Rossie from DECO team
Basic interface and online support could not or would not assist - couldn't use it as a result so had to uninstall it! Waste of time.
Their developers broke the app 1 week before Christmas and caused major price discrepancies, caused a huge loss in sales and their supports solution was to go buy a different computer and try that. Worst app and even worse support. Don’t give these scammers a penny. Hope they go bankrupt.
Dear Shop Blue Diamond Boutique team,
Thank you for taking a chance on our label app.
For multi-option setup and during the busy season, we highly recommend you turn to PC for the best functioning.
Our team is also working on elaborating the mobile version to sync the user experience, which is about to fully released soon.
For now, Hana- the CS leader has emailed you to customize the proper solution. Please check your email to see the details.
Best,
Customer support = 0. I've sent tons of emails to ask for help because some labels do not appear, no answer.
We are sorry for this unhappy experience and thank you for reminding us because somehow we haven't received the notification of your given access. We have immediately fixed the issue for you and mailed you back. Please double-check and let us know if there is anything else you need us to set.
Again, we are deeply sorry and hope you sympathize.
Thank you.
Terrible app. Didnt say anything about max 20 for free version.
Hi Harald,
We would like to express our heartfelt thank you for your feedback!
Your valuable and insightful feedback help us identify areas where we need to improve, from that improved to better meet the expectations of you and our esteemed merchant partners.💖
We mentioned this on the pricing plan page in-app, but to help you and other merchants can have a better understanding, we immediately took action to update the pricing information in our app listing
If you're willing to come back, we will try our best to assist and serve you better.🙆
Kind regards,
Rossie
DECO team 🌹
Incredibly annoying app - has a fast scrolling marquee of other products on each page which is extremely distracting when you're trying to configure it. The app doesn't seem to include any labels by default so you have to make and upload your own which is quite a letdown considering the price!
How do I cancel the subscription so that no charge is generated?
I think that we should not say that there is a free plan.
Thank for your feed back. Once you confirmed charge you can cancel subscription by remove the app. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much
