DECO Product Labels & Badges
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The renewal has made operations smoother. I had a problem with my product not being displayed on the homepage or collection page, but it was quickly resolved through chat. I appreciate it very much.
Dear レイジースーザン オンラインストア,
Thank you so much for your kind words!
We're thrilled to hear that you are enjoying our app: DECO and that the smoother operation can be beneficial for you. It's great to know that the updates and adjustments have met your needs perfectly.
We will continue to improve so when you have any concerns, we can support you in time through the live-chat. 🥰
Thank you once again for choosing DECO!
Rossie I DECO team 🌹🌹🌹
Amazing app! Especially for the free version, it's great. Shout to Anne for the wonderful customer service, looking forward to the future of development! :D
I had an issue with a display problem in my store, and I reached out to the support team through live chat. Rossie assisted me and resolved the issue quickly. Excellent app with fantastic service!
It's easy to install and setup. I have questions and reached out to their live support chat. I got serviced in seconds and their customer support (Rossie) is responsive and very helpful, she showed me steps by steps with screenshots. Recommended!
Great Support, Rossie helped me a lot.
Rossie and her team are the best! They arranged to fix a little issue I had with the label not showing correctly, now it's all perfect:) thank you !!
Great and easy to use with many templates to choose from. Very responsive customer service for a quick fix to my issue. Thank you!
*Update 1/20/2024:
Adjusting from 5 to 3 stars for the moment. The label app is interfering with video play on the product image/video carousels again. When this app is enabled, it prevents one from playing a video, clicking it to go to Youtube, etc. This is a major problem affecting the UI/UX functionality. This was previously fixed just before I left my first review, but it appears since then that there could have been an update. I checked the other applications via process of elimination to make sure I knew which app was causing the issue before settling on it being DECO's app, as the videos only began working again once it was disabled.
Can this please be fixed? I suppose that rather than use labels, I can use Canva to update the product graphic design with the phrase "New" and uninstall DECO. I apologize, but I may do that.
Orig: (a couple of months ago)
Rossi was a great help coordinating with the DECO tech team to resolve a CSS code conflict wherein a product label was applying itself over all of the product image/video carousel images and causing functionality issues.
Even after I assigned it to only appear on the collection page, the label css was still interfering with the image carousel and limiting video play/pause functionality. Rossi understood the issue, was keen to confirm the end result I wanted for the label, and conveyed it to the tech team so they could productively and quickly resolve the issue.
As a developer, I know that sometimes there will be bugs in your program or unintended functions/issues - but it's how you treat your clients and work to kindly and properly resolve issues that matters at the end of the day. Rossi and the tech team are great and I'm thankful for their help because now everything works as it should :D
Very nice app and very helpful team <3
Rossie was extremely prompt and helpful. Thank you Rossie!