DECO Product Labels & Badges
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I wanted to share my sincere appreciation for David and Jane's exceptional support. They has been incredibly patient, accommodating, and dedicated—they didn't stop until our issues were fully resolved. I'm also very happy with the tech team for implementing the badges exactly as we envisioned; they are a fantastic addition and have really helped build trust with our customers. Thank you all for your amazing help!
La app nos ha ayudado mucho a automatizar politicas de descuento y etiquetas a ciertos productos y brindan una atención a clientes inmediata. El punto a mejorar sería integrar los costos con y sin descuento como los nativos de Shopify (price y compare-at-price) para estar vinculados con nuestras app de membresía y de newsletter/flujos de correos.
One day i wake up using this app for almost a 2 months, and we had 0 sales, usually we do get 4-5000$ sales by that time, with 0 conversion rate i went ahead to all my developers to figure out what is going on.
This app for some reason gave all our product pages white overlay and no one could click on add to cart and do anything about to buy the product. Uninstalled the app contacted support. Ignored for few days, asked about what they will do for money lost and what kind of compensation i should expect, got ignored as well. error that we received from this app was this "Culprit identified: Accounts Everywhere app rendering as full-screen white overlay" deactivated their app everything worked after. Tried to check if it is actually this app , activated it and issue came back again.
Hi Inspired By Scent,
Thank you for your detailed feedback. We escalated your case immediately, but because the app was uninstalled, we no longer have the system permissions required to investigate and resolve the root cause.
We would love the chance to welcome you back, look into this completely, and handle it until you are 100% satisfied. If you are open to reinstalling the app, our senior tech team is ready to jump in and ensure it works flawlessly with your setup, completely free of charge.
We deeply value your business and are dedicated to providing a reliable experience. Please check your inbox, and we would be grateful for the opportunity to restore your trust in DECO.
Looking forward to your response.
This App and especially the support is really really amazing! It’s highly customizable, easy to use and works great. I had an "issue" where the badge wasn’t showing on the first picture of my product page carousel pictures but on the second. I just contacted the support team via chat and within 2 hours I got a message with "Hey there, we have fixed it for you!". Iam impressed! Great job
The app is amazing and support is prompt and thorough. It comes with a ton of robust features and the ability to upload your own custom badge icons. I recommend this app to any stores who want customizable badges for products. 10/10
We have been using this app for a month now and it works very well. There have been some bugs during that time, but I have not worked with an app that has been this communicative. Any time I have an issue (usually user error) they are just minutes away from resolving.
We've upgraded to this app for the extra flexibility and functions that DECO has compared to other apps. David from support has been extremely helpful in the setup process, quick to respond, and has found solutions for us.
I truly appreciate Tina's support; she quickly addressed my needs. Thank you so much for your assistance!
Huge thanks to Hanna for helping me sort out our DECO badge issue! Super responsive, helpful, and made the whole process quick and easy. Appreciate the support!
The support team is fast and efficient. Thanks Tina, for resolving the issue.
