DECO Product Labels & Badges

Hi Inspired By Scent,

Thank you for your detailed feedback. We escalated your case immediately, but because the app was uninstalled, we no longer have the system permissions required to investigate and resolve the root cause.

We would love the chance to welcome you back, look into this completely, and handle it until you are 100% satisfied. If you are open to reinstalling the app, our senior tech team is ready to jump in and ensure it works flawlessly with your setup, completely free of charge.

We deeply value your business and are dedicated to providing a reliable experience. Please check your inbox, and we would be grateful for the opportunity to restore your trust in DECO.

Looking forward to your response.

Hi Space Vendor,

This is David from DECO. We are incredibly sorry to hear about the infinite loop issue on your storefront. Having a page become unresponsive is a critical problem, and we completely understand how frustrating that must have been for you and your customers.

Because Shopify app reviews do not provide us with your contact details, we currently do not have a point of contact. Our development team is standing by to look into this issue immediately.

Please email us at support@pielab.io so we can begin assisting you immediately.

Looking forward to hearing from you.

Hi Chris,

This is Rossie from DECO team here.

Firstly, I sincerely apologize for the delay, your email arrived very early in the morning here (2 AM my time), so I wasn't able to reply right away. - I understand this may have caused some frustration for you. 😭

I've now sent you a detailed resolution in our email thread. Could you check and review it? 💕

Thank you for your understanding!

Best,
Rossie from DECO team

We are sorry for this unhappy experience and thank you for reminding us because somehow we haven't received the notification of your given access. We have immediately fixed the issue for you and mailed you back. Please double-check and let us know if there is anything else you need us to set.
Again, we are deeply sorry and hope you sympathize.

Thank you.

Hi Harmony Tree team,

I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.

However, this could be solved with our support within 15 minutes.

We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.

We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.

Best regards,
Julie
DECO Team

Thank for your feed back. Once you confirmed charge you can cancel subscription by remove the app. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much

Hi Harald,

We would like to express our heartfelt thank you for your feedback!

Your valuable and insightful feedback help us identify areas where we need to improve, from that improved to better meet the expectations of you and our esteemed merchant partners.💖

We mentioned this on the pricing plan page in-app, but to help you and other merchants can have a better understanding, we immediately took action to update the pricing information in our app listing

If you're willing to come back, we will try our best to assist and serve you better.🙆

Kind regards,
Rossie
DECO team 🌹

Dear Shop Blue Diamond Boutique team,

Thank you for taking a chance on our label app.
For multi-option setup and during the busy season, we highly recommend you turn to PC for the best functioning.
Our team is also working on elaborating the mobile version to sync the user experience, which is about to fully released soon.
For now, Hana- the CS leader has emailed you to customize the proper solution. Please check your email to see the details.
Best,