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After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Hi Harmony Tree team,
I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile.
However, this could be solved with our support within 15 minutes.
We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all.
We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.
Best regards,
Julie
DECO Team
Extremely Responsive support. App achieves your exact needs. Very pleased
Very helpful and always available to provide efficient customer support !
Julie was ab absolute pleasure to work with. very attentive to detail. even for such a small request. I am very pleased with her dedication to help me. She deserves all the best!
Does what it says and the support was really good.
Good application and great technical support.
Exactly what I was looking for. Support is first class!
Good app very helpful and also awesome team
Great app and fast support
Very easy and great customization. Support was very quick and accommodating. Thanks!